Alyssa Lawton
Coleman,MI
Summary
Dynamic leader with proven expertise in customer service and time management honed at Loomis Lounge and Starbucks. Excelled in enhancing customer satisfaction, resolving conflicts, and boosting service quality while controlling costs. Skilled in training others, ensuring productivity while maintaining a safe environment, and demonstrating adaptability with effective decision-making. Able to achieve significant multitasking within tight deadlines while under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Loomis Lounge
09.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Leader
Starbucks
08.2019 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adapted to dynamic and fast-paced work settings effectively.
Education
Associate of Applied Science - Physical Therapy Assistant
Mid Michigan College
Mt. Pleasant, MI05-2025
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Conflict resolution
- Adaptability and flexibility
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Manager
Loomis Lounge
09.2021 - Current
Shift Leader
Starbucks
08.2019 - 09.2021
Associate of Applied Science - Physical Therapy Assistant
Mid Michigan College
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