Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Layton

Paris,TX

Summary

Dynamic Licensed Insurance Agent with proven success at Bloom Thrives, adept at increasing policy sales through strategic needs assessments and exceptional customer service. Skilled in regulatory compliance and lead development, I consistently exceed sales targets while fostering client loyalty through tailored insurance solutions and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Bloom Thrives
09.2024 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Construction Worker

Blattner Energy
05.2023 - 01.2024
  • Fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Online Personal Shopper

Walmart
04.2022 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Representative

The Results Companies, LLC
02.2020 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Cefco
10.2017 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Travis High School of Choice
Paris, TX
05-2017

Skills

  • Insurance sales expertise
  • Policy management
  • Regulatory compliance
  • Sales strategy development
  • Insurance sales strategy
  • Customer service
  • Customer follow-up
  • Licensed insurance agent
  • Quotes and sales
  • Lead development
  • Leads prospecting
  • Cold calling
  • Insurance eligibility
  • Customer engagement
  • Typing

Certification

  • License Life and Health - [09/19/2024-07/23/2026]

Timeline

Licensed Insurance Agent

Bloom Thrives
09.2024 - Current

Construction Worker

Blattner Energy
05.2023 - 01.2024

Online Personal Shopper

Walmart
04.2022 - 05.2023

Customer Service Representative

The Results Companies, LLC
02.2020 - 03.2022

Cashier

Cefco
10.2017 - 01.2020

High School Diploma -

Travis High School of Choice

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