Alyssa Leon
Galesburg,IL
Summary
Experienced administrative professional with strong database management, file organization, and record keeping skills. Known for accurate data entry, schedule management, and maintaining confidential office information while keeping daily operations organized and efficient.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Galesburg Towers
Galesburg, IL
06.2025 - Current
- Coordinated daily front-desk operations, greeting residents, visitors, and vendors professionally.
- Managed incoming calls, routed messages, and resolved routine inquiries with accuracy.
- Maintained organized resident files, office records, and confidential documentation.
- Processed mail, deliveries, and correspondence to support smooth administrative workflow.
- Scheduled appointments, meetings, and service requests while balancing competing priorities.
- Prepared memos, reports, and routine office documents using standard computer software.
- Assisted with billing, data entry, and account updates to support office accuracy.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
Office Administrator
Blucker, Kneer & Associates
Galesburg, IL
01.2024 - 05.2025
- Coordinated daily office operations, ensuring accurate scheduling, filing, and document organization.
- Managed correspondence, routing calls, emails, and inquiries to appropriate staff promptly.
- Maintained records and databases, updating confidential information with strong attention to detail.
- Processed invoices, purchase requests, and expense documentation for timely administrative support.
- Monitored supply inventory, ordered materials, and resolved shortages to prevent interruptions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front Desk Receptionist
Sweetbriar Family Dentistry
Galesburg, IL
06.2023 - 11.2023
- Answered calls professionally, resolved routine questions, and directed patients to appropriate care.
- Managed patient check-in and check-out, maintaining organized front office flow and accurate visit records.
- Scheduled appointments, balanced provider calendars, and reduced overlaps through careful coordination.
- Verified insurance coverage, updated patient information, and supported accurate billing workflows.
- Processed new patient paperwork, ensuring complete records before clinical appointments.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Associated Oral Surgeons
Galesburg, IL
06.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained front desk supplies, files, and office organization to support efficient daily operations.
- Assisted team members with administrative tasks, preserving accuracy and consistent patient service.
- Coordinated treatment plan discussions and payment arrangements with clear, courteous communication.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming a professional and a welcoming environment for visitors and employees.
Front Office Assistant
OSF Galesburg Clinic
Galesburg, IL
05.2021 - 06.2022
- Coordinated appointment scheduling, rescheduling, and provider calendars to support steady patient flow.
- Managed patient check-in, registration, and demographic updates with accuracy and confidentiality.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries promptly.
- Verified insurance information and collected required forms to support efficient front desk operations.
- Processed referrals, messages, and documentation requests while maintaining organized records.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Activity Therapist
Cottage Hospital
Galesburg, IL
03.2020 - 05.2021
- Facilitated group sessions promoting coping skills, social engagement, and emotional expression.
- Assessed patient interests and abilities to develop individualized therapeutic activity plans.
- Collaborated with interdisciplinary care teams to align recreation goals with treatment plans.
- Documented patient responses and progress in clinical records with accuracy and consistency.
- Implemented recreational interventions supporting behavioral health, rehabilitation, and recovery objectives.
- Adapted activities for varied cognitive, physical, and emotional needs across patient populations.
Social Services Worker
Generations At Peoria
Peoria, IL
09.2019 - 03.2020
- Assessed resident psychosocial needs and coordinated personalized service plans with interdisciplinary team.
- Supported residents and families through counseling, resource referrals, and benefits guidance.
- Communicated care concerns to nursing staff and advocated for appropriate interventions.
- Documented case notes, care updates, and discharge planning information with accuracy and confidentiality.
- Monitored resident adjustments, behavioral changes, and service follow-through for timely support.
Team Leader
Taco Bell Inc.
Galesburg, IL
11.2016 - 09.2019
- Coordinated daily labor coverage, crew assignments, and task priorities to support smooth operations
- Supervised crew members during shifts, maintaining service speed, food quality, and clean work areas
- Trained new team members on station procedures, safety standards, and customer service expectations
- Monitored cash handling, register accuracy, and drawer reconciliation for shift accountability
- Reviewed inventory levels and restocked supplies to prevent service interruptions and waste
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Galesburg High School
Galesburg05-2018
Skills
- Database management
- Data entry
- File management
- Record keeping
- Schedule management
- File organization
- Spreadsheet development
- Records management
- Data analysis
- Verbal communication
Timeline
Office Administrative Assistant
Galesburg Towers
06.2025 - Current
Office Administrator
Blucker, Kneer & Associates
01.2024 - 05.2025
Front Desk Receptionist
Sweetbriar Family Dentistry
06.2023 - 11.2023
Front Desk Receptionist
Associated Oral Surgeons
06.2022 - 06.2023
Front Office Assistant
OSF Galesburg Clinic
05.2021 - 06.2022
Activity Therapist
Cottage Hospital
03.2020 - 05.2021
Social Services Worker
Generations At Peoria
09.2019 - 03.2020
Team Leader
Taco Bell Inc.
11.2016 - 09.2019
High School Diploma -
Galesburg High School