Summary
Overview
Work History
Education
Skills
drawing
Timeline
Generic

Alyssa Leonard

Searsmont,ME

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.

Overview

1
1
year of professional experience

Work History

Online Personal Shopper

Walmart
Thomaston, Maine
02.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Recorded accurate and efficient records in customer database.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Met existing customers to review current services and expand sales opportunities

Crew Member

Dunkin' Donuts
Rockport, ME
04.2022 - 01.2023
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Observed customer purchases in line and differentiated between standard portions.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Accurately operated cash register to process customer payments.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard

Education

High School Diploma -

Oceanside High School
Rockland, ME
06.2021

Skills

  • Mobile Ordering Understanding
  • Maintaining Freshness
  • Food Allergies
  • Professional Relationships
  • Customer Relations
  • Hygiene Standards
  • Product Picking
  • Grocery Shopping
  • End Cap Placement
  • Store Layouts
  • Zoning and Stocking
  • Online Ordering Familiarity

drawing

they're really just sketches when i have free time, but i try to put work in to them and make it creative and fun. 

Timeline

Online Personal Shopper

Walmart
02.2023 - Current

Crew Member

Dunkin' Donuts
04.2022 - 01.2023

High School Diploma -

Oceanside High School

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Alyssa Leonard