Rosaura Williams
Hawthorne,CA
Summary
Dynamic professional with a proven track record at Instacart, enhancing customer satisfaction through meticulous order accuracy and efficient problem-solving. Skilled in delivery management and customer service expertise, I consistently drive positive outcomes, including a significant increase in repeat business. My ability to prioritize orders and maintain product knowledge sets me apart in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Instacart
07.2019 - Current
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Asst MANAGER
Mother's Nutritional Center
10.2008 - 05.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - None
Hawthorne
Hawthorne, CASkills
- Route Planning
- Customer service expertise
- Sales experience
- Hospitality and accommodation
- Delivery Management
- Product picking
- Decision-Making
- Attention to Detail
- Verifying Order Accuracy
- Sales proficiency
- Flexible Schedule
- Customer Service
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Online Order Processing
- Online ordering familiarity
- Mobile ordering understanding
- Product awareness
- Delivery procedures
- Shopping management
- Product Knowledge
- Product expertise
- Order coordination
- Merchandise Selection
- Delivery organization
- Payment Processing
Languages
Spanish English
Native or Bilingual
Timeline
Online Personal Shopper
Instacart
07.2019 - Current
Asst MANAGER
Mother's Nutritional Center
10.2008 - 05.2016
High School Diploma - None
Hawthorne
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