Julie Ferreira
Ocoee,FL
Summary
Versatile team member offering over 23 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Expert retail sales professional offering 21 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2023 - Current
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Continuously sought opportunities for professional development and self-improvement, staying informed on industry trends and technological advancements in online grocery services.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Store Manager
Walmart
01.2012 - 01.2023
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Shift Manager
Walmart
04.2008 - 01.2012
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Comstock High School
Kalamazoo, MI05.1989
Skills
- Sales experience
- Customer service expertise
- Route Planning
- Brand Awareness
- Delivery Management
- Attention to Detail
- Flexible Schedule
- Documentation And Reporting
- Verifying Order Accuracy
- Customer Service
- Planning and Organization
- Data Entry
- Spreadsheet Management
- Problem-Solving
- Effective Communication
- Analytical Skills
- Business Correspondence
- Organizational Skills
- Time Management
- Inventory Management
- Adaptability
- Organizing and Preparing Meetings
- Filing and Recordkeeping
- Task Prioritization
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking
- Professional Demeanor
- Calendar Management
- AR/AP
- Strong Work Ethic
- Project Planning
Timeline
Online Personal Shopper
Walmart
05.2023 - Current
Store Manager
Walmart
01.2012 - 01.2023
Shift Manager
Walmart
04.2008 - 01.2012
High School Diploma -
Comstock High School