Alyssa Lewis
Horseheads
Summary
Dynamic manager with a proven track record at Great American Cookies, excelling in team leadership and customer service. Skilled in efficient cash handling and decision-making, I consistently enhanced team performance and customer satisfaction, ensuring timely operations and high-quality deliverables. Committed to fostering a productive work environment and achieving sales goals.
Overview
5
5
years of professional experience
Work History
Manager
Great American Cookies
Horseheads, NY
04.2022 - Current
- Directed and managed teams to ensure successful daily shift operations.
- Onboarded and mentored new staff to enhance team performance and productivity.
- Delivered exceptional customer service through effective communication via phone and in-person interactions.
- Addressed and resolved customer and staff concerns promptly to maintain positive relationships and support team dynamics.
- Ensured optimal workspace conditions through diligent upkeep and systematic organization of all equipment and materials.
- Monitored and organized daily task lists to ensure timely completion.
- Organized and prepared materials for upcoming days and weeks.
- Orchestrated decoration of cookie cakes to meet customer demands and maintain satisfaction with timely delivery.
- Oversaw cash drawer management, including precise counting and secure deposit of funds.
- Oversaw operations to consistently meet and exceed quality standards in all deliverables.
Sales Associate
Bath & Body Works
Horseheads, NY
10.2022 - 12.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand identity and appeal.
- Processed transactions efficiently, ensuring accuracy in cash handling and reporting.
- Collaborated with team members to achieve sales goals and improve customer service outcomes.
Hostess
Texas Roadhouse
Horseheads, NY
02.2021 - 01.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Provided menu information and answered guest inquiries with confidence.
- Assisted in training new staff on customer service standards and procedures.
Education
High School Diploma -
Horseheads High School
Horseheads, NY06.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Money handling
- Staying on task
- Efficiency
- Work ethic
Timeline
Sales Associate
Bath & Body Works
10.2022 - 12.2022
Manager
Great American Cookies
04.2022 - Current
Hostess
Texas Roadhouse
02.2021 - 01.2022
High School Diploma -
Horseheads High School