Alyssa L Liesenfelder
Appleton
Summary
Professional with solid experience in coordinating living units. Skilled in managing daily operations, ensuring efficient workflow, and supporting staff. Strong focus on team collaboration and delivering results. Reliable, adaptable, and prepared to meet changing needs. Adept in conflict resolution, youth coordination, and resource management.
Overview
9
9
years of professional experience
Work History
Living Unit Coordinator
Rawhide Youth Services
New London, WI
02.2025 - Current
- Coordinated daily operations and scheduling for youth program activities.
- Implemented new protocols to enhance communication between staff and management.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Supported nursing staff in providing high-quality care by assisting with vital sign monitoring, wound dressing changes, and other essential tasks as needed.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Oversaw documentation processes to ensure compliance with state regulations.
- Trained and mentored new staff on program policies and best practices.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Youth Developent Specialist
Rawhide Youth Services
New London, WI
09.2024 - 02.2025
- Developed and implemented individualized youth development plans to support personal growth.
- Facilitated engaging workshops and activities to foster social skills and emotional intelligence.
- Mentored and guided at-risk youth, promoting resilience and positive decision-making strategies.
- Advocated for youth needs within organizational strategies, enhancing program alignment with community goals.
- Maintained documentation and records of training activities and group events.
- Organized and attended meetings, trainings and conferences.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Coordinated transitional services for youth of diverse backgrounds.
- Facilitated conflict resolution among peers through effective communication strategies that fostered mutual understanding and respect.
- Mentored participants in developing essential life skills such as time management, and decision-making skills.
- Tracked service activities and outcomes against outlined plans and goals.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Member Service Representative
Fox Communities Credit Union
Appleton, WI
10.2020 - 09.2024
- Field incoming calls from members and with assist with all aspects of their membership and accounts, refer to internal departments as needed, research any problems that arise, complete Verifications of Deposits, and provide outstanding internal and external customer service.
Caregiver Helens House
Kaukauna, WI
02.2019 - 06.2020
- Assisted with tours and intake of new residents, administration of medications, assisted with ADLS of residents, daily use of EMR, direct communication with Hospice, Administrators and medical professionals through oral and written communication. Daily interaction with residents and families. Proper phone adequate, meal preparation and maintaining sanitary conditions.
Caregiver - Nicolet Staffing Agency
Appleton, WI
10.2018 - 03.2019
- On call to assist in filling in for facilities that were short staffed, Assisted with ADLS of residents, Use of EMR, Daily interaction with residents and family, direct communication with medical staff, meal preparation, and maintaining sanitary conditions.
Shift Lead/Medical Technician/Caregiver Matthews Senior Living
Appleton, WI
03.2017 - 09.2018
- Assisted with tours and intake of new residents, Administration of medications, Assisted with ADLS of residents, Daily use of EMR, direct communication with Hospice, Hospitals, Administrators, Doctors, Nurses, and other providers. Daily interaction with residents and families. Proper phone adequate, meal preparation and maintaining sanitary conditions. Overseeing my assigned shift and assigning tasks as needed.
Education
High School Diploma - Nursing
Northern Michigan University
Marquette, MINursing
Marian University
Fond Du Lac, WISkills
- New admissions
- Appointment scheduling
- Supply inventory
- Meeting facilitation
- Motivational skills
- Software knowledge
- Document control
- Employee coaching
- New resident orientation
- Process improvement strategies
- Patient education
- Training and mentoring
Timeline
Living Unit Coordinator
Rawhide Youth Services
02.2025 - Current
Youth Developent Specialist
Rawhide Youth Services
09.2024 - 02.2025
Member Service Representative
Fox Communities Credit Union
10.2020 - 09.2024
Caregiver Helens House
02.2019 - 06.2020
Caregiver - Nicolet Staffing Agency
10.2018 - 03.2019
Shift Lead/Medical Technician/Caregiver Matthews Senior Living
03.2017 - 09.2018
Nursing
Marian University
High School Diploma - Nursing
Northern Michigan University
COMMUNICATION
- Work well in high stress situations, team player, eager to learn and accept new challenges, willing to share my knowledge and ideas with other and proven superior written and oral skills.
- Summary Eager to taken on a new roll and learn addition responsibilities.