Alyssa Long
Westminster,CO
Summary
Proven in enhancing guest relations and streamlining operations, I excelled at Hungry Goat Scratch Kitchen, mentoring a hostess team towards exceptional teamwork and service efficiency. My expertise in operations management and critical thinking significantly improved service delivery, showcasing my ability to lead under pressure and drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess Manager
Hungry Goat Scratch Kitchen And Wine Bar
01.2023 - 06.2024
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Cross-trained in all available FOH positions.
Hostess
Applebee's Grill + Bar
08.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Team Member
Cinemark Theaters
01.2022 - 07.2022
- Greeted customers at ticket counter to fulfill requests and answer questions.
- Distributed food during busy peak periods to drive customer satisfaction.
- Cleaned theater areas, floors and restrooms to meet safety and sanitation regulations.
Store Associate
Rue 21
07.2020 - 07.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
Associate of Arts - Liberal Arts
Youngstown State University
Youngstown, OH05.2022
High School Diploma -
Youngstown Early College
Youngstown, OH05.2022
Skills
- Critical Thinking
- Collaboration and Teamwork
- Managing Reservations and Large Parties
- Operations Management
- Guest Relations
- Customer Service
Languages
American Sign Language
Professional Working
Timeline
Hostess Manager
Hungry Goat Scratch Kitchen And Wine Bar
01.2023 - 06.2024
Hostess
Applebee's Grill + Bar
08.2022 - 12.2022
Team Member
Cinemark Theaters
01.2022 - 07.2022
Store Associate
Rue 21
07.2020 - 07.2021
Associate of Arts - Liberal Arts
Youngstown State University
High School Diploma -
Youngstown Early College
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