Alyssa Lopez
Phoenix ,AZ
Summary
BSN Nursing graduate (December 2023) with a history of providing empathetic patient care throughout various clinical experiences. Eager to merge newfound education and practical insights to actively pursue registered nursing roles, emphasizing the delivery of exceptional patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
First Watch
07.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Working under pressure and skilled in multi-tasking.
- Communicated effectively with other restaurant staff members to ensure efficient operations.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Lead
Dutch Bros
05.2017 - 06.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Bachelor of Science - Nursing
Northern Arizona University
Phoenix, AZ12.2023
Associate Degree in Nursing -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12.2023
Associate of Arts - Business
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2020
Skills
- Time management skills
- Teamwork
- Excellent communication skills
- Multi-tasking
- Conflict management
- Calmness
- Problem-solving
- Empathy
Certification
Basic Life Support - American Heart Association Certification
NCLEX - January 2024
Timeline
Server
First Watch
07.2021 - Current
Shift Lead
Dutch Bros
05.2017 - 06.2021
Bachelor of Science - Nursing
Northern Arizona University
Associate Degree in Nursing -
Maricopa Community Colleges - Glendale Community College
Associate of Arts - Business
Maricopa Community Colleges - Glendale Community College