Alyssa Lucas
Scottsburg,IN
Summary
Versatile Banking and Office Management Professional experienced in ensuring compliance, managing transactions, and optimizing office operations. Achieved improved client satisfaction and operational effectiveness through strategic workflow enhancements and efficient task management. Focused on delivering value through exceptional customer service and streamlined processes.
Overview
4
4
years of professional experience
Work History
Office Assistant
Red Ball Recycling
Scottsburg, IN
03.2025 - 08.2026
- Coordinated appointments for management and staff, enhancing communication flow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed daily office operations and maintained efficient workflow at recycling facility.
- Assisted with inventory management, ensuring accurate stock levels of office supplies.
- Oversaw accounts payable by tracking invoices and processing payments to ensure timely financial operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Developed spreadsheets in Microsoft Excel to accurately track expenses and financial data related to office budget.
- Built and scheduled PO for outbound shipments
Banker
Stock Yards Bank & Trust
Austin, Indiana
09.2023 - 02.2025
- Processed loan applications and gathered necessary documentation for approvals.
- Evaluated financial documents to ensure compliance with banking regulations.
- Assisted clients with account inquiries and transaction processing.
- Provided exceptional customer service by addressing client concerns promptly.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Educated clients on financial products and services available at the bank.
- Helped customers understand and use mobile applications and online banking.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Met with new clients and completed pre-qualification procedures.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Reconciled cash and checks against computer records at end of shift.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Bank Teller
Chase Bank
Scottsburg, Indiana
09.2022 - 09.2023
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity through regular balancing.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with account inquiries and service requests.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Resolved customer issues promptly to ensure satisfaction.
- Promoted bank products and services to enhance customer engagement.
- Explained bank services, financial products and applicable fees to customers.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Followed security protocols to safeguard bank assets and information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records, transactions and customer information.
Education
High school diploma -
Scottsburg Senior High School
Scottsburg, INSkills
- Transaction processing
- Accounts payable
- Cash handling
- Payment processing
- Money transfers
- Banking
- Consumer banking
- Online banking support
- Client onboarding
- New account setup
- Financial reconciliation
- Regulatory compliance
- KYC compliance
- Security protocols
- Due diligence
- ATM balancing
- Teller experience
- Cash management
- Vault management
- Microsoft Excel
- Excel spreadsheets
- Data management
- Issue resolution
- Problem solving
- Customer service
- Customer relationship building
- Communication skills
- Team collaboration
- Scheduling efficiency
- Teller experience
- Telephone transfers
- Cash management
- Vault management
Timeline
Office Assistant
Red Ball Recycling
03.2025 - 08.2026
Banker
Stock Yards Bank & Trust
09.2023 - 02.2025
Bank Teller
Chase Bank
09.2022 - 09.2023
High school diploma -
Scottsburg Senior High School