HEATHER ACHESON
Summary
Detail-oriented operations expert skilled in multi-faceted administrative tasks, including financial documentation and customer service excellence. Adept at coordinating schedules and managing resources to drive efficiency. Demonstrated ability to support team objectives while enhancing overall organizational effectiveness.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Assistant
Jimlo Glass Center
Great Bend, KS
11.2025 - Current
- Delivered friendly and courteous front-office and customer support by answering incoming calls, relaying messages, and responding to customer emails.
- Maintained organized, clean, and stocked reception and office environment while effectively managing multiple administrative priorities.
- Operate Microsoft Office applications and office equipment, including fax/copy equipment, credit card processing equipment, and adding machines.
- Perform accurate data entry and record maintenance, including information entered and maintained in Excel.
- Process customer payments by cash, check, and credit/debit card.
- Created work orders and coordinated scheduling for automotive glass repair and residential glass services, ensuring timely service delivery.
- Communicated with customers about completed work, installations, replacements, and scheduling needs to ensure satisfaction.
- Monitored invoices and orders to support collection of overdue customer payments, improving cash flow management.
Office Manager
Blue Compass RV
Great Bend, KS
01.2025 - 10.2025
- Oversaw daily front-office operations and facilitated communication between local dealership and corporate Shared Services.
- Implemented company policies and streamlined administrative processes while managing events and resolving customer service inquiries and complaints.
- Coordinated office supply ordering, mail distribution, and administrative documentation to enhance front-office efficiency.
- Supported human resources functions, including employee onboarding and timecard approvals, ensuring accurate personnel documentation and efficient termination procedures.
- Managed accounts payable and accounts receivable responsibilities and maintained financial documentation.
- Reconciled daily bank deposits and submitted dealership financial files to corporate accounting.
- Processed and maintained accurate vehicle titles and registrations, including dealer trade documentation.
- Maintained new and used inventory records, processed transfers, and assisted with inventory audits.
- Documented closure of location in October 2025
Executive Director
Golden Belt Humane Society
Great Bend, KS
09.2013 - 12.2024
- Developed and implemented strategic plans for fundraising and community programs, coordinating events and outreach activities to enhance organizational growth.
- Directed daily operations, overseeing employees, volunteers, fosters, community service workers, and animal control personnel to ensure effective service delivery.
- Cultivated and maintained relationships with law enforcement, government entities, community organizations, vendors, and outside agencies to advance organizational goals.
- Assisted with annual budgeting and financial planning, including preparation and presentation of funding requests to local government.
- Coordinated hiring, training, mentoring, scheduling, and staffing to optimize workforce performance.
- Ensured organizational practices complied with applicable local and state laws, regulations, and policies.
- Managed building renovation and improvement projects, coordinating planning and implementation to enhance facility functionality.
- Prepared and submitted court restitution billings and banking deposits while maintaining accurate financial documentation.
ACO / Shelter Manager
Concordia Police Department
Concordia, KS
04.2010 - 10.2013
- Supervised employees, fosters, volunteers, community service workers, and reserve personnel to optimize shelter operations.
- Managed daily shelter operations while maintaining accurate records and documentation.
- Coordinated veterinary care, boarding, adoptions, and owner claims to streamline shelter services.
- Maintained comprehensive intake, output, financial, medical, adoption, and operational records to support shelter transparency.
- Processed adoption fees and donations while ensuring accurate financial documentation for transparency and accountability.
- Responded to public complaints and conducted investigations while preparing detailed factual reports.
- Issued citations for municipal ordinance violations and represented cases during administrative hearings and court proceedings.
- Planned fundraising events and coordinated media relations and public service announcements.
Animal Control Officer
Leavenworth Police Department
Leavenworth, KS
08.2008 - 01.2009
- Responded to public complaints, documenting incidents with detailed records and reports to uphold accountability and public trust.
- Issued citations for municipal ordinance violations, ensuring compliance with local laws through accurate documentation.
- Communicated professionally with members of the public and law enforcement personnel.
- Managed daily administrative and operational shelter tasks, coordinating adoption events to enhance community engagement and promote animal welfare.
Kennel Technician
Atchison Humane Society
Atchison, KS
02.2008 - 08.2008
- Supported daily operations, maintained accurate records, provided customer service, and processed adoptions to improve operational flow.
- Processed adoption fees and ensured accurate transaction records to facilitate smooth financial operations.
- Coordinated fundraising events, managed media relations, and developed public service announcements to increase community involvement.
- Collaborated with volunteers and community service personnel to improve program effectiveness and strengthen foster connections.
Education
Associate of General Studies -
Cloud County Community College
Concordia, KS01-2010
Business Management & General Education -
Brown Mackie College
Salina, KS01-2005
Certified Nursing & Medication Aide -
Barton County Community College
Great Bend, KS01-1996
Diploma - General Educational Coursework
Russell High School
Russell, KS01-1993
Skills
- Payment processing
- Billing management
- Accounts management
- Financial record keeping
- Invoice tracking
- Transaction processing
- Data entry and reporting
- Administrative support
- Records management
- Microsoft Office proficiency
- Office supply oversight
- Scheduling coordination
- Calendar management
- Data confidentiality
- Vendor relations
- Event planning
- Communication skills
- Data confidentiality
- Event planning
Qualifications
- 15+ years of progressive administrative and operational experience
- Experience with financial documentation, deposits, accounts receivable/payable, and payment collection
- Excellent written and verbal communication
- Strong attention to detail and record-keeping skills
- Comfortable working independently and making day-to-day operational decisions
- Willing and able to work overtime, weekends, and varied schedules when needed
- Experience managing employees and multidisciplinary teams
- Strong organizational and multitasking abilities
- Experienced working with confidential and sensitive information
- Strong customer service and problem-solving skills
Certification
Notary Public – Kansas
Timeline
Office Assistant
Jimlo Glass Center
11.2025 - Current
Office Manager
Blue Compass RV
01.2025 - 10.2025
Executive Director
Golden Belt Humane Society
09.2013 - 12.2024
ACO / Shelter Manager
Concordia Police Department
04.2010 - 10.2013
Animal Control Officer
Leavenworth Police Department
08.2008 - 01.2009
Kennel Technician
Atchison Humane Society
02.2008 - 08.2008
Associate of General Studies -
Cloud County Community College
Business Management & General Education -
Brown Mackie College
Certified Nursing & Medication Aide -
Barton County Community College
Diploma - General Educational Coursework
Russell High School