Alyssa Luna
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Key Holder
Brixton
07.2022 - Current
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted business' development by building and maintaining relationships with new clients.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Plan and facilitate post according to expected cadence using scripting and store generated content.
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
Retail Keyholder
Active Ride Shop
08.2018 - 06.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Education
Bachelor of Arts - Business
Mt. San Antonio College
Walnut, CA08.2024
Skills
- Computer Proficiency
- Social Media Best Practices
- Marketing Analytics
- Consumer Buying Habits
- Inbound and Outbound Marketing
- Graphics Editing
- Brand Awareness
- Personal Service
- Merchandising and Display
- Performance Goals
- Retail Industry Experience
Accomplishments
During my tenure at Active Ride Shop, I successfully captured and produced captivating photographs for website marketing, driving increased engagement and sales.
Through my freelance photography endeavors, I have cultivated a deep passion for creating visually compelling work, consistently delivering exceptional results within my self-curated portfolio that reflects my unwavering dedication to producing captivating imagery
Additional
With a profound passion for film photography, I have not only captured striking visuals but also engaged in working with Artform as a model, collaborating with Active Ride Shop to create visual marketing, thus bridging my passion for photography and fashion into a dynamic and enriching creative journey.
Timeline
Key Holder
Brixton
07.2022 - Current
Retail Keyholder
Active Ride Shop
08.2018 - 06.2022
Bachelor of Arts - Business
Mt. San Antonio College
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