Alyssa Mainzer
Wichita,Kansas
Summary
Knowledgeable and dedicated professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and attention to detail. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wichita Brewing Company
12.2011 - 07.2023
- Exercised Situational Leadership.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Psychology
Wichita State University
Wichita, KSSkills
- Knowledge of SPSS Software
- Attention to Detail
- Managing Multiple Tasks
- Staff Training
- Calm and Professional Under Pressure
- Problem-Solving Ability
- Prioritization
- Customer Retention Strategies
- Critical Thinking
- Policy and Procedure Adherence
Timeline
Customer Service Representative
Wichita Brewing Company
12.2011 - 07.2023
Bachelor of Arts - Psychology
Wichita State University