Madylin Horney
Jasper,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hoosier Business Machines
Jasper, IN
11.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Sales Associate
Siebert's
JASPER, IN
06.2018 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
Forensic Interviewer
Southwestern Indiana Child Advocacy Center Coalition
JASPER, IN
05.2020 - 10.2021
- Provide culturally appropriate, legally defensible, and developmentally sensitive interviews
- Conducted approximately 40 interviews since May 2020
- Help set up a telethon to raise money for SWICACC
- Organized a golf scramble to raise money for SWICACC
- Maintained confidentiality of sensitive information obtained through interviews according to established standards of practice.
- Facilitated the review of case files, reports, and other relevant documents to gain a better understanding of the incident.
- Developed rapport with victims to encourage them to open up and provide accurate information related to their experiences.
- Put documents in the system after interviews
- Review documentation weekly for accuracy and compliance with procedures
- Provided emotional support to victims during interviews by actively listening and responding empathetically.
- Monitored body language cues throughout each interview session while actively engaging subjects in conversation.
- Collaborated with law enforcement personnel, attorneys, social workers, psychologists, and other professionals involved in the investigation process.
- Regularly make follow-up phone calls to families
- Follow-up phone calls were administered to parents or legal guardians to make sure their needs were met while visiting the site, if we could change anything about the site to make them feel more comfortable, and ask if they needed any additional resources for things such as counseling, food, financial assistance, etc.
- Participated in regular training sessions designed to enhance knowledge base and stay abreast of new developments within the field.
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Online02-2023
Bachelor of Science - Psychology
Indiana University Southeast
New Albany, IN05.2021
Associate of Science - Behavioral Sciences
Vincennes University Jasper Campus
Jasper, IN03-2019
Skills
- Microsoft Word
- Microsoft Excel Spreadsheet Software
- SPSS Program
- Microsoft PowerPoint
- Microsoft Outlook
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Proofreading
- Active Listening
- Prioritization
- Positive and professional
- Order Processing
- Multi-Task Management
- Problem Resolution
- Building rapport
- High-energy attitude
- Problem-solving abilities
- Documentation
- Research
- Adaptive team player
- Typing proficiency
- Conflict Resolution
- Professional telephone demeanor
- Spreadsheet tracking
- Presentations
- Attention to Detail
- Fast Learner
- Analytical mindset
- Multitasking and Organization
- Outstanding communication skills
Extracurricular Activities
Sigma Kappa: 2019-2021:
- Served as Panhellenic Delegate; Panhellenic Delegates are the voices for their sorority. They make sure that the chapter is informed of other organizations rules, philanthropic events, etc. They also vote on important ideas or concerns for their sorority.
Volunteer Work Through Sigma Kappa:
- Volunteered at Autumn Woods which included talking to residents, making cards, etc. Helped with Sigma Kappa Carnival which raised money for the Alzheimer’s Association. Volunteered at a local day care to organize, set up, and monitor the kids during their Halloween party. Participated in the virtual Walk to End Alzheimer’s
Volunteer Work through Southwestern Indiana Child Advocacy Center Coalition (2021)
- Organized a volunteer day where Sigma Kappa sorority came to Jasper to tear out carpet, remove wallpaper, and clean the new facility. Also, facilitated a golf scramble event in order to raise funds for the advocacy center.
Webinars
- March 23, 2023: Psychological Profile of an Active Shooter from a Threat/Risk Perspective
- November 7, 2023: A Day in the Mind of a NASA Criminal Investigator
- July 10, 2023: Mental Illness and Crime: a Threat and Risk Perspective and Assessment
Timeline
Customer Service Representative
Hoosier Business Machines
11.2021 - Current
Forensic Interviewer
Southwestern Indiana Child Advocacy Center Coalition
05.2020 - 10.2021
Sales Associate
Siebert's
06.2018 - Current
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Science - Psychology
Indiana University Southeast
Associate of Science - Behavioral Sciences
Vincennes University Jasper Campus