Alyssa Malone
Chandler,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Adecco Employment Services
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Server
Waffle House
10.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Production /General Warehouse Worker
Alpine Valley Bread
10.2016 - 03.2018
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Consistently lifted materials weighing as much 50 pounds.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
New Horizons High School
Phoenix01.2019
No Degree - Computer Technology
Rio Salado Community College
Goodyear10.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Adecco Employment Services
10.2023 - 03.2024
Server
Waffle House
10.2020 - 03.2024
Production /General Warehouse Worker
Alpine Valley Bread
10.2016 - 03.2018
High School Diploma -
New Horizons High School
No Degree - Computer Technology
Rio Salado Community College
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