Alyssa Marquez
Yorba Linda,Ca
Summary
Motivated and results-driven professional with extensive experience as a Pharmacy Lead Technician and a strong interest in project management. Currently pursuing a Bachelor’s degree in Business Administration to expand my leadership and operational expertise. Proven ability to manage pharmacy workflows, supervise teams, ensure regulatory compliance, and deliver excellent customer service. Skilled in inventory management, patient record handling, and cross-functional team coordination. Known for exceptional communication, organization, and problem-solving skills, with a focus on driving efficiency and achieving business goals. Eager to transition into project management, bringing a healthcare operations background and a passion for continuous improvement
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Support Rx Lead Technician
CVS
01.2020 - Current
- Assist the District Leader in managing teams of pharmacy technicians in 19-28 of our pharmacy locations throughout Orange County, CA.
- Assist in providing direction and guidance to all pharmacy technicians in the district.
- Ensure that all locations are achieving their performance targets and operational goals.
- Supervise and support pharmacy technicians in various tasks such as drug dispensing, inventory management, and customer service.
- Monitor and ensure compliance with all federal and state laws, regulations, and policies pertaining to pharmaceutical operations.
- Work with the District Leader and pharmacy managers to develop and implement best practices and standard operating procedures for the district.
- Perform regular audits of pharmacy operations to ensure compliance with company standards and policies.
- Train new pharmacy technicians on company policies and standard operating procedures.
- Key Achievements:
- Improved pharmacy performance metrics by implementing new training programs and performance incentives in all locations. (Tech Immunizer/Expanded Tech Program)
- Successfully handled a district-wide inventory discrepancy issue and led the process of correcting all discrepancies in a timely and efficient manner.
- Spearheaded the implementation of pharmacy automation software in all locations, resulting in increased efficiency and accuracy in drug dispensing.
- Created and developed Covid Clinics/Sites for all of our Pharmacy Locations during the break and peak season of Covid.
Pharmacy Lead Tech/Inventory Specialist
CVS
03.2011 - 01.2020
- Cycle Count/Update and order inventory based on the pharmacy needs.
- Data Entry and Insurance Problem Solving: Prior Authorizations, Tars, CCS, Medical/Caloptima billing.
- Customer Service Problem Solving.
- Delegate Task and Organize schedules to provide the best coverage in order to distribute workload evenly and efficiently.
- Preparing the Pharmacy for audits by the insurance company on a yearly basis.
- Specialty drug processing and check ins.
- Document accurate pharmaceutical records and processed drug recalls.
- Providing outstanding customer service to increase customer satisfaction.
- Collaborate with other departments to coordinate inventory needs.
Education
Bachelors - Business Administration And Management
Colorado Technical University
Colorado Springs, COPharmacy Technician License
CNI College
01.2010
High School Diploma - undefined
Silverado High School
01.2009
Skills
- Team Leadership
- Strategic Guidance
- Healthcare Management
- Pharmacy Operations
- Team Building
- Performance Improvement
- Regulatory Compliance
- Inventory Management
- Team Training
- Operational Optimization and Efficiency
- Works Well Under Pressure
- Multitasking and organization
- Relationship building
- Written/Verbal communication
- Staff education and training
- Project Support
Certification
- BLS – American Red Cross CPR Certification - 2021
- ExCPT Certified – 2024
- IMZ Certified through APHA – 2021
Language
English
Timeline
District Support Rx Lead Technician
CVS
01.2020 - Current
Pharmacy Lead Tech/Inventory Specialist
CVS
03.2011 - 01.2020
Pharmacy Technician License
CNI College
High School Diploma - undefined
Silverado High School
Bachelors - Business Administration And Management
Colorado Technical University
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