Alyssa Marroquin
Fernley,NV
Summary
Dedicated professional focused on fostering effective team collaboration and achieving tangible results. Experienced in communication, problem-solving, and relationship management. Skilled at adapting to changing needs and cultivating productive partnerships. Brings reliability and preparedness to any liaison role, ready to make a significant impact. Expertise in branch operations, customer service, and communication strategies. Consistently enhances branch efficiency and ensures high levels of client satisfaction through problem-solving and organizational skills. Demonstrated track record of fostering team collaboration and successfully adapting to changing demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Liaison
Guild Mortgage Company LLC
07.2020 - 02.2025
- Serve as a primary point of contact for inbound email inquiries, addressing complex loan servicing issues and providing guidance to junior staff
- Research and resolve tax and insurance discrepancies, process loan payments, and manage escrow accounts
- Handle escalated customer concerns, ensuring efficient problem resolution and client satisfaction
- Facilitate interdepartmental communication, referring inquiries and research requests to the appropriate teams
- Process documentation requests, including lien releases, loan payoffs, and purged loan information
- Proficient in FNMA, FHA, FHLMC, and VA loan processing
Mortgage Loan Processor
United Federal Credit Union
01.2017 - 07.2019
- Reviewed loan package documentation for accuracy, income calculation, and compliance with regulatory standards
- Maintained communication with clients and underwriters to ensure timely loan processing and closings
- Managed loan pipelines to ensure efficiency and compliance with company policies
- Ordered essential documentation such as employment verification, tax transcripts, insurance evidence, and title work
- Coordinated remotely with internal teams, title companies, and insurance providers to streamline loan processing
Personal Banker II
Wells Fargo Bank
09.2013 - 12.2016
- Managed client portfolios, conducting in-person and phone consultations to assess financial needs and recommend appropriate banking products
- Developed strong customer relationships through proactive account management and personalized service
- Collaborated with financial specialists, mortgage bankers, and business relationship managers to address clients’ diverse financial needs
- Demonstrated a passion for delivering exceptional client experiences and building long-term trust
Education
High School -
Dayton High School
Dayton, NV06.2011
Skills
- Loan Servicing & Processing
- Customer Relationship Management
- Financial & Banking Services
- Problem Solving & Research
- Communication & Collaboration
- Fair Housing Regulations
- Microsoft Programs: Office, Outlook, Word, Excel, One Note
- Verbal and written communication
- Issue resolution
Certification
- NMLS SAFE MLO Certification
Timeline
Branch Liaison
Guild Mortgage Company LLC
07.2020 - 02.2025
Mortgage Loan Processor
United Federal Credit Union
01.2017 - 07.2019
Personal Banker II
Wells Fargo Bank
09.2013 - 12.2016
High School -
Dayton High School
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