Alyssa Marroquin
Fernley
Summary
Business-minded Home Mortgage Consultant with an aptitude for strategic development and workplace collaboration. Offering many years experience in building lasting business relations with both borrowers and lenders. Seeking a position on a team that values client services and effective communication.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Mortgage Broker
Luna Lending
South Lake Tahoe
09.2025 - Current
- Consulted clients to understand mortgage needs and financial situations.
- Evaluated loan applications and supporting documentation for approval readiness.
- Collaborated with lenders to secure competitive mortgage rates for clients.
Branch Liaison
Guild Mortgage Company LLC
07.2020 - 02.2025
- Serve as a primary point of contact for inbound email inquiries, addressing complex loan servicing issues and providing guidance to junior staff
- Research and resolve tax and insurance discrepancies, process loan payments, and manage escrow accounts
- Handle escalated customer concerns, ensuring efficient problem resolution and client satisfaction
- Facilitate interdepartmental communication, referring inquiries and research requests to the appropriate teams
- Process documentation requests, including lien releases, loan payoffs, and purged loan information
- Proficient in FNMA, FHA, FHLMC, and VA loan processing
- Reviewed loan package documentation for accuracy, income calculation, and compliance with regulatory standards
- Maintained communication with clients and underwriters to ensure timely loan processing and closings
- Managed loan pipelines to ensure efficiency and compliance with company policies
- Ordered essential documentation such as employment verification, tax transcripts, insurance evidence, and title work
- Coordinated remotely with internal teams, title companies, and insurance providers to streamline loan processing
- Managed client portfolios, conducting in-person and phone consultations to assess financial needs and recommend appropriate banking products
- Developed strong customer relationships through proactive account management and personalized service
- Collaborated with financial specialists, mortgage bankers, and business relationship managers to address clients' diverse financial needs
- Demonstrated a passion for delivering exceptional client experiences and building long-term trust
Mortgage Loan Processor
United Federal Credit Union
Reno
01.2017 - 07.2019
- Processed mortgage applications for diverse loan products efficiently and accurately.
- Reviewed financial documents to verify borrower eligibility and compliance requirements.
- Communicated effectively with borrowers to gather necessary information and clarify details.
- Coordinated with underwriters to ensure timely processing of loan approvals.
Personal Banker II
Wells Fargo Bank
Carson City
09.2013 - 12.2016
- Educated clients on bank products and services to meet financial needs.
- Processed loan applications and guided clients through approval steps.
- Resolved customer inquiries and concerns with effective communication skills.
Education
High School -
Dayton High School
Dayton, NV 04.2007 - 06.2011
Skills
- Loan Servicing & Processing
- Problem Solving & Research
- Communication & Collaboration
- Microsoft Programs: Office, Outlook, Word, Excel, One Note
- Verbal and written communication
- Issue resolution
- Compliance review
- Client consultation
- Financial analysis
- Pipeline management
- Loan applications
Certification
NMLS SAFE MLO Certification
References
- Can Provide upon Request
Timeline
Mortgage Broker
Luna Lending
09.2025 - Current
Branch Liaison
Guild Mortgage Company LLC
07.2020 - 02.2025
Mortgage Loan Processor
United Federal Credit Union
01.2017 - 07.2019
Personal Banker II
Wells Fargo Bank
09.2013 - 12.2016
High School -
Dayton High School
04.2007 - 06.2011