Alyssa Martinez
Fort Lauderdale,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Ground Package Handler
FedEx
06.2022 - 09.2023
- Improved package processing efficiency by accurately scanning and sorting packages according to size, weight, and destination.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall productivity.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Pharmacy Technician
CVS Pharmacy
10.2020 - 06.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Delivery Driver
Panera Bread
05.2019 - 02.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Order Fulfillment Associate
Target
11.2018 - 03.2019
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Maintained compliance with workplace safety protocols.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
Education
No Degree - Psychology
Kean University
Union, NJNJ Esthetician License 2023 - Esthetician
Innovate Salon Academy
Piscataway, NJ09.2023
High School Diploma -
South Plainfield High School
South Plainfield, NJ06.2018
Skills
- Strong customer service skills
- Excellent interpersonal and communication skills
- Great attention to detail
Timeline
Ground Package Handler
FedEx
06.2022 - 09.2023
Pharmacy Technician
CVS Pharmacy
10.2020 - 06.2021
Delivery Driver
Panera Bread
05.2019 - 02.2020
Order Fulfillment Associate
Target
11.2018 - 03.2019
No Degree - Psychology
Kean University
NJ Esthetician License 2023 - Esthetician
Innovate Salon Academy
High School Diploma -
South Plainfield High School