Alyssa Martinez
San Antonio,TX
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Detention Mental Health Team
Bexar County Sheriff's Office
San Antonio, TX
04.2024 - Current
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time-management skills while managing multiple projects.
Adult Detention Officer
Bexar County Sheriff's Office
San Antonio, TX
06.2022 - Current
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Responded promptly to emergency situations and provided medical aid.
- Supervised and controlled behavior of 48 to 64 female or male inmates.
Restaurant Server
M.K. Davis Restaurant
San Antonio, TX
05.2019 - 05.2022
- Extensive customer service skills
- Good communication ability
- Pay attention to details, excellent memory
- Hardworking and reliable
- Good salesmanship skills
- Experience working with POS systems and cash registers
- Good knowledge of restaurant and food handling regulations
- Serving food and beverages while maintaining high-quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Organized large parties' reservations and special requests efficiently and accurately
- Occasionally move items weighing up to 5-40 pounds
- Work more than 40 hours during the workweek
- Able to work shift work, flex hours, weekends, and holidays.
Team Lead- Special Event's Catering
Rosemary's Catering
08.2017 - 08.2018
- Oversee team members and delegate duties to be accomplished during shift
- Train new employees and provide ongoing training to current employees
- Interact with guests and provide excellent customer service
- Respond to customer complaints
- Assist in managing team member schedules
- Ensure quality control and assist in inventory management
- Working well under pressure/short staff and met deadlines
- Resolve issues and quick to assisting and supporting staff where needed
- Attention to detail(s)
- Great communication orally and in writing during special events and working with customers prior to event
- Occasionally move items weighing up to 5-40 pounds
- Work more than 40 hours during the workweek
- Able to work shift work, flex hours, weekends, and holiday.
Cashier/Kitchen
Bill Miller's Bar-B- Q Enterprise
07.2015 - 08.2017
- Provide total customer satisfaction
- Greet customers and assist with request as much as possible
- Serving good, high quality products and delivering fast, friendly and quality service
- Efficiently operating and maintaining a clean and safe work area for staff and customer's
- Knowledge and trained to report immediately any malfunctioning equipment, unsafe conditions or safety violations to management
- Understand and comply with Sanitation Standards of the Food Service Industry
- Attend all required meetings as scheduled
- Serve Safe certified/Food handler
- Follow both written and verbal directive and assignments; work throughout different areas of the restaurant as assigned
- Complete all and any other duties as directed
- Able to lift items weighing up to fifty (50) lbs
- Able to work under stressful conditions
- Able to work shift work, flex hours, weekends, and holiday.
Management
Paula Deen's Family Kitchen
- Company Overview: Restaurant closed
- Management- responsible for overseeing daily operations of the restaurant
- Trained staff on daily restaurant operations
- Problem solver and a Team player
- Communicate clearly and positively with coworkers and management
- Prioritize outstanding guest service and responsible for sourcing, hiring and developing team members
- Provide a safe work environment and ensure all standards and procedures are followed and met
- Managed all products and day-to-day operations within budget
- Identify customer needs and respond proactively
- Report sales results and productivity to upper management
- Comply with all health and safety regulations, with OSHA and the state of Texas policies and regulations
- Occasionally move items weighing up to 5-40 pounds
- Work more than 40 hours during the workweek
- Able to work shift work, flex hours, weekends, and holiday.
- Restaurant closed
Education
Bachelor of Science - Criminology
The University of Texas At San Antonio
San Antonio, TX05-2026
Associate of Arts - Criminal Justice
San Antonio College
San Antonio, TX05.2022
High School Diploma -
Sidney Lanier High School
San Antonio, TX06.2017
Skills
- Conflict Resolution Skills
- Observation
- Report preparation
- Regulatory compliance
- Work Planning
- Customer service
- Crisis intervention
- Time management
- Communication skills
- Multitasking Abilities
Languages
- English, Native or Bilingual
- Spanish, Full Professional
Timeline
Detention Mental Health Team
Bexar County Sheriff's Office
04.2024 - Current
Adult Detention Officer
Bexar County Sheriff's Office
06.2022 - Current
Restaurant Server
M.K. Davis Restaurant
05.2019 - 05.2022
Team Lead- Special Event's Catering
Rosemary's Catering
08.2017 - 08.2018
Cashier/Kitchen
Bill Miller's Bar-B- Q Enterprise
07.2015 - 08.2017
Management
Paula Deen's Family Kitchen
Bachelor of Science - Criminology
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
San Antonio College
High School Diploma -
Sidney Lanier High School
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