Alyssa Matthews
Aliquippa,PA
Summary
Dynamic Supervisor with a proven track record at Shop N Save Supermarket, excelling in training and mentoring staff to enhance customer service. Leveraged strategic planning and complex problem-solving skills to boost team productivity and improve customer satisfaction through effective communication and timely resolutions. Committed to fostering a reliable and efficient work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Shop N Save Supermarket
Oakdale, PA
06.2021 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service standards and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
West Allegheny High School
Imperial, PA05.2018
Skills
Training and mentoring
Goal oriented
Customer service
Decision-making
Complex Problem-solving
Strategic planning
Staff discipline
Coaching and mentoring
Multitasking Abilities
Reliability
Employee training
Cash Handling
Certification
Alcohol Certification
Timeline
Supervisor
Shop N Save Supermarket
06.2021 - Current
High School Diploma -
West Allegheny High School