- Volunteer Travel
- Offering time and support to shelters for the homeless, women, and animals
- Road Trips
- Personal Development and Self-Improvement
- Reading
- Gym Workouts
Alyssa McCarthy
Supply,NC
Summary
Detail-oriented individual with experience in coordinating communication between healthcare providers and patients. Handles appointment scheduling and insurance verification accurately, contributing to seamless care delivery. Adaptable to fast-paced environments, ensuring uninterrupted patient support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator 3
Novant Healthcare
Bolivia, NC
11.2025 - Current
- Assisted patients with scheduling and confirming appointments to enhance service efficiency.
- Coordinated communication between healthcare providers and patients to ensure clear information exchange.
- Managed patient intake processes, accurately collecting necessary information for seamless care delivery.
- Handled insurance verification and authorization requests to facilitate timely treatment access.
- Addressed patient inquiries promptly, fostering positive relationships and improving overall satisfaction.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring uninterrupted patient support services.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
Certified Nursing Assistant
Brunswick Health & Rehab Center
Ash, NC
05.2025 - 12.2025
- Assisted patients with daily activities, including grooming, bathing, and mobility support.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained patient records accurately, ensuring compliance with healthcare regulations.
- Provided comfort measures to patients, enhancing overall well-being and emotional support.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Educated patients and families on health management and rehabilitation processes.
- Ensured cleanliness and safety of patient environments in accordance with facility standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Built rapport with patients and families, providing emotional support during difficult times.
Cashier
Food Lion
Shallotte, NC
02.2025 - 05.2025
- Processed customer transactions accurately and efficiently at checkout.
- Maintained knowledge of store promotions and product locations to enhance customer experience.
- Assisted in stocking shelves and organizing merchandise to ensure optimal product display.
- Handled cash, credit, and gift card transactions while adhering to company policies.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Collaborated with team members to improve service delivery during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented best practices for cleanliness and safety in the checkout area.
Host
Chili's Restaurant
Shallotte, NC
05.2024 - 12.2024
- Welcomed guests with friendly demeanor, enhancing customer experience and satisfaction.
- Managed seating arrangements efficiently to optimize restaurant flow during peak hours.
- Coordinated with servers to ensure timely service and accurate order delivery.
- Provided menu information and recommendations to assist guests in making informed choices.
- Trained new hosts on best practices for greeting and seating procedures.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Smoothie Maker
Tropical Smoothie Cafe
Shallotte, NC
07.2023 - 10.2023
- Prepared blended beverages according to standardized recipes to ensure quality and consistency.
- Operated commercial kitchen equipment safely, maintaining cleanliness and adherence to health standards.
- Assisted in training new team members on smoothie preparation techniques and product knowledge.
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Managed inventory levels, ensuring availability of fresh ingredients for daily operations.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Welcomed customers and helped determine their needs.
- Supported inventory management through regular restocking and monitoring of product levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bagger
Publix Grocery Store
Ocean Isle Beach, NC
09.2022 - 07.2023
- Efficiently bagged groceries, ensuring customer satisfaction and timely service.
- Maintained cleanliness and organization in checkout area to enhance shopping experience.
- Assisted customers with product inquiries, promoting store loyalty and positive interactions.
- Collaborated with team members to streamline bagging processes during peak hours.
- Monitored inventory levels of bags and supplies, communicating needs to management proactively.
- Trained new staff on best practices for efficient bagging techniques and customer service standards.
- Implemented strategies to reduce wait times at checkout through effective workflow management.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Retrieved grocery carts and baskets from lot and various site locations.
- Greeted guests entering and exiting store to foster customer satisfaction.
Education
High School Diploma -
West Brunswick Highschool
Shallotte, NC12.2024
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Customer service
- Conflict resolution
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Money handling
- Medical terminology
Certification
Certified Nursing Assistant
Interests
Timeline
Patient Services Coordinator 3
Novant Healthcare
11.2025 - Current
Certified Nursing Assistant
Brunswick Health & Rehab Center
05.2025 - 12.2025
Cashier
Food Lion
02.2025 - 05.2025
Host
Chili's Restaurant
05.2024 - 12.2024
Smoothie Maker
Tropical Smoothie Cafe
07.2023 - 10.2023
Bagger
Publix Grocery Store
09.2022 - 07.2023
High School Diploma -
West Brunswick Highschool