Amanda Wallace
Marshville,NC
Summary
Organized and proactive Patient Services Coordinator skilled in managing patient appointments, ensuring HIPAA compliance, and fostering strong patient-provider communication. Committed to enhancing patient experiences and streamlining registration processes to improve healthcare delivery.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator 3
Novant
Indian Trail, NC
03.2025 - Current
- Scheduled patient appointments and managed incoming inquiries to enhance service efficiency.
- Coordinated communication between patients and healthcare providers to ensure clarity in care instructions.
- Assisted with patient registration processes, ensuring accurate data entry into electronic health record systems.
- Addressed patient concerns promptly, fostering trust and satisfaction with services provided.
- Maintained up-to-date knowledge of insurance policies and procedures to assist patients effectively.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
PCT
DaVita
Mint Hill, Nc
08.2021 - 03.2025
- Monitored patient vital signs and reported changes to nursing staff, ensuring timely interventions.
- Assisted in patient care procedures, adhering to safety protocols and enhancing patient comfort.
- Documented patient information accurately in electronic health records, maintaining compliance with regulatory standards.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Educated patients on treatment processes and self-care practices, promoting health literacy and engagement.
- Trained new staff on operational procedures and best practices, fostering a collaborative work environment.
- Implemented process improvements that streamlined workflows, enhancing overall efficiency of patient care delivery.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Home Health Caregiver
Southern Care Partners
Marshville, NC
09.2020 - 07.2021
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication management, promoting adherence to prescribed schedules.
- Developed and maintained positive relationships with clients and families for effective communication.
- Coordinated transportation and mobility assistance for appointments and social outings.
- Implemented individualized care plans to meet unique needs and preferences of clients.
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Home Health Aide
BAYADA
Monroe, NC
06.2013 - 07.2021
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Administered medication and monitored vital signs, maintaining accurate health records for client assessments.
- Assisted clients with mobility and physical exercises, enhancing their overall physical well-being and independence.
- Collaborated with healthcare professionals to develop personalized care plans tailored to individual client needs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Education
No Degree -
South Piedmont Community College
Monroe, NC07-2021
High School Diploma -
Forest Hills High School
Wingate, NC06-2013
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Healthcare systems
- Customer service
- HIPAA compliance
- Problem-solving
- Eligibility determination
- Friendly and outgoing
- Multitasking and organization
- Phone and email etiquette
Timeline
Patient Services Coordinator 3
Novant
03.2025 - Current
PCT
DaVita
08.2021 - 03.2025
Home Health Caregiver
Southern Care Partners
09.2020 - 07.2021
Home Health Aide
BAYADA
06.2013 - 07.2021
No Degree -
South Piedmont Community College
High School Diploma -
Forest Hills High School