Alyssa McCracken
Jimmy John's
Longview,WA
1
Certification
3
years of professional experience
Dynamic manager with a proven track record at Jimmy John's, excelling in team leadership and customer service. Enhanced operational efficiency through streamlined processes and effective staff training, resulting in improved service quality. Skilled in inventory management and adept at resolving customer complaints, fostering a positive dining experience.
Work History
Manager
8 Months- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored staff to enhance team performance and service quality.
- Streamlined workflow processes to improve efficiency in food preparation and delivery.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Enhanced customer satisfaction through effective resolution of complaints and feedback management.
- Monitored financial transactions to ensure accuracy in cash handling and reporting.
Delivery Driver
2 Years 10 Months- Delivered orders promptly, ensuring customer satisfaction and adherence to company standards.
- Maintained accurate delivery logs for tracking performance and accountability.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Assisted in training new drivers on best practices and safety protocols.
- Communicated effectively with team members to coordinate deliveries and resolve issues.
- Enhanced customer engagement by providing exceptional service during interactions.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Certification
- Drivers license
- Food Handler Certification
Timeline
Manager
Jimmy John's
12.2025 - CurrentRead More
Delivery Driver
Jimmy John's
02.2023 - 12.2025Read More
Plains High School
High School Diploma
Read More