Alyssa McGuinness
Benton City,WA
Summary
Proven leader and dedicated communicator with extensive experience in managing dealer relationships and team leadership at HAPO CCU. Excelled in analyzing credit risk and orchestrating community events, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and reliable decision-making, significantly contributing to the success of indirect lending programs and women's sports initiatives.
Overview
16
16
years of professional experience
Work History
Dealer Direct Relationship Manager
HAPO Community Credit Union
01.2022 - Current
- Manage, build, and maintain dealer relationships within our Indirect Lending program.
- Analyze credit worthiness and risk exposure in all consumer loans.
- Visit dealerships one on one within Eastern Washington, Oregon, and Idaho.
- Approved, denied, counter-offered loans up to $200,000.
- Coordinated dealer appreciation events by bringing together both HAPO employees and Dealer Partners.
Women's State Director
Worlds Sports League Softball
09.2018 - Current
- Organized slow-pitch softball tournaments.
- Promoted and developed the women's program within Washington State.
- Worked with vendors, city employees, umpires, coaches, players, and WSL officials to promote, orchestrate, and host community events.
- Raised over $50,000 for non profit Operation Hits for Heroes.
Dealer Finance Manager
HAPO Community Credit Union
04.2019 - 01.2022
- Managed a team of individuals who were in charge of funding loans for HAPO's Indirect Lending Program.
- Helped create policies and procedures to ensure accurate and efficient funding of all indirect loans.
- Organized schedules, trainings, and team meetings.
- Formulated and delivered annual performance reviews and compensation increases.
Consumer Loan Underwriter
HAPO Community Credit Union
09.2017 - 04.2019
- Approved, declined, or counter-offered loans up to $200,000.
- Enhanced customer satisfaction by delivering clear explanations of loan terms and conditions, addressing any concerns or questions promptly.
Dealer Direct Representative
HAPO Community Credit Union
09.2015 - 09.2017
Dealer Direct Funder
HAPO Community Credit Union
04.2008 - 09.2015
Education
High School Diploma -
Kennewick High School
Kennewick, WA06.2005
Skills
- Customer Relations
- Communications
- Ability to multitask
- Organization
- Reliable
Timeline
Dealer Direct Relationship Manager
HAPO Community Credit Union
01.2022 - Current
Dealer Finance Manager
HAPO Community Credit Union
04.2019 - 01.2022
Women's State Director
Worlds Sports League Softball
09.2018 - Current
Consumer Loan Underwriter
HAPO Community Credit Union
09.2017 - 04.2019
Dealer Direct Representative
HAPO Community Credit Union
09.2015 - 09.2017
Dealer Direct Funder
HAPO Community Credit Union
04.2008 - 09.2015
High School Diploma -
Kennewick High School
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