Alyssa McLaughlin
Lyndhurst,NJ
Summary
Seasoned Arena Manager with a proven track record at Medieval Times Dinner & Tournament, adept in event management and fostering high employee retention through effective staff mentoring. Excelled in enhancing guest services and maintaining health and safety compliance. Skilled in software proficiency and customer service, ensuring top-notch event execution and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Arena Manager
Medieval Times Dinner & Tournament
Lyndhurst, NJ
02.2017 - Current
- Evaluated and updated equipment regularly, ensuring the arena met industry standards for quality and functionality.
- Oversaw the planning and execution of major events, ensuring seamless coordination between departments for optimal results.
- Mentored staff members to develop their professional skills, fostering a positive work culture and high employee retention rate.
- Supervised events from start to finish using effective crowd control methods.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Facilitated timely resolution of customer issues by establishing clear escalation procedures within the organization.
Food Server
Marcel Bakery & Kitchen
Montclair, NJ
06.2020 - 04.2021
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Lyndhurst High School
Lyndhurst, NJ06.2017
Skills
- Guest Services
- Event Management
- Health and safety compliance
- Staff Management
- Customer Service
- Scheduling
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Proficient in Software
Certification
Servsafe Certified
Tips Certified
CPR Certified
First Aid Certified
Timeline
Food Server
Marcel Bakery & Kitchen
06.2020 - 04.2021
Arena Manager
Medieval Times Dinner & Tournament
02.2017 - Current
Lyndhurst High School