Tory Wade
Terrell,TX
Summary
Service-driven and safety-focused operations professional with over 9 years of experience leading high-volume customer environments. Demonstrated ability to remain calm under pressure, ensure compliance with safety standards, manage diverse teams, and deliver exceptional guest experiences. Seeking to transition into a Flight Attendant role, leveraging strong leadership, passenger service excellence, and operational awareness contribute to onboard safety and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Arena Manager
Wade Indoor Arena
Terrell, TX
01.2018 - Current
- Managed daily operations for high-capacity venue, hosting large-scale events
- Supervise, scheduled, and supported staff to ensure smooth, safe, and efficient operations
- Enforce safety protocols and ensured compliance with venue regulations
- Handle customer concerns with professionally and with calm conflict resolution
- Oversaw budget control procedures and ensuring financial accuracy
- Coordinated with multiple departments to maintain seamless event execution
Food Sales / Concession Manager
Wade Indoor Arena
Terrell, TX
07.2016 - 12.2018
- Managed high-volume food and beverage operations in fast-paced event environments
- Delivered exceptional customer service while maintaining efficiency during peak service periods
- Trained and mentored staff in service standards, safety procedures, and financial responsibilities
- Control budget and inventory control
- Built positive guest relationships, contributing to repeat attendance and satisfaction
Education
High School Diploma -
Abeka Academy
Pensacola, FL05-2014
Skills
- Safety & Policy Compliance
- Emergency Preparedness Awareness
- Conflict Resolution
- Crew Collaboration & Team Leadership
- Multitasking in Fast-Paced Environments
- Scheduling & Operational Coordination
- Customer Experience Management
- Basic Computer & POS Systems
- Financial Accountability
Timeline
Arena Manager
Wade Indoor Arena
01.2018 - Current
Food Sales / Concession Manager
Wade Indoor Arena
07.2016 - 12.2018
High School Diploma -
Abeka Academy
ADDITIONAL QUALIFICATIONS
- Proven leadership capabilities within high-pressure, public-facing settings
- Adaptable to irregular schedules, including weekends, holidays, and extended hours
- Committed to maintaining safety, professionalism, and service excellence