Alyssa Medina
Fresno,CA
Summary
Highly Motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Teeth Whitening Tech
Alyssa Medina
05.2023 - Current
- Planned, Organized and promoted different services
- Educated patients on treatment procedures and post-procedure home care
- Used editing and graphic tools to create content and visuals for social channels
- Supported customer service goals and enhanced relations through friendly, knowledgeable positive communication
- Kept tidy and organized area to comply with cleanliness standards.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized tools and equipment to maintain hygiene and safety protocols.
Customer Service Technician
Virginia Moreno
02.2022 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Updated and maintained customer information.
Child Caregiver
Anja Renaud
04.2021 - 07.2023
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided support and guidance to children in conflict resolution.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
Customer Service Sales Representative
Rue 21
06.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Desert Learning Academy
Palm Springs, CA06.2020
Skills
- Critical Thinking
- Data Entry
- Safety Monitoring
- Customer Service
- Scheduling
- Product Organization
- Positive Attitude
- Attention to Detail
- Reliable and Trustworthy
- Good Judgment
Languages
English
Full Professional
Spanish
Limited Working
References
- Virginia Moreno (559) 991-3503
- Annette Lazo (209) 445-4484
- Anja Renaud (559) 876-4341
Timeline
Teeth Whitening Tech
Alyssa Medina
05.2023 - Current
Customer Service Technician
Virginia Moreno
02.2022 - Current
Child Caregiver
Anja Renaud
04.2021 - 07.2023
Customer Service Sales Representative
Rue 21
06.2019 - 03.2020
High School Diploma -
Desert Learning Academy