Bernadette Quintanilla

Work History

Teeth Whitening Specialist CEO

Embellished Physiques

01.2021 - Current

Developed strong client relationships through consistent communication and attentive service.
Interpreted clients' needs and introduced services to fit specific requirements.
Maintained current understanding of market conditions, compliance standards and best practices.
Attended online and in person trainings to deepen professional skillset and offer alternative treatments upon request
Monitored industry trends to adapt strategies accordingly.
Developed and implemented strategies to optimize digital marketing campaigns.
Frequently inspected production area to verify proper equipment operation.
Generated reports detailing findings and recommendations.
Practiced extensive self hygiene to ensure an enjoyable experience for customer and myself.
Maintained an extensive cleaning routine after each client to guarantee the clients well-being and satisfaction.

Non-invasive Body Sculpting Specialist CEO

Embellished Physiques

01.2021 - Current

Practiced efficient productivity by streamlining processes and implementing time-saving strategies
Developed strong client relationships through consistent communication and attentive service.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Improved customer satisfaction by proactively listening to clients problems and goals.
Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
LIstened and respoded to customer goals with an extensive "plan of action" to implement after each session.
Developed and implemented systems to track customer feedback and satisfaction.
Monitored industry trends to adapt strategies accordingly.
Practiced extensive self hygiene routine to ensure an enjoyable experience for client and myself.
Frequently inspected production area to verify proper equipment operation.
Maintained an extensive cleaning routine after each client to guarantee clients well-being and satisfaction.
Evaluated customer needs and feedback to drive product and service improvements.
Gathered, organized and input information into digital database.

Server/Head Bartender

Wing Daddys , Ojos Locos, PintPeanut, Doc Browns

04.2014 - 12.2023

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Increased sales significantly by upselling higher-end products to customers.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Served high customer volumes during special events, nights, and weekends.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Representative

Alorica AT&T

05.2019 - 09.2020

Increased sales revenue by identifying and targeting high-potential accounts.
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Managed customer accounts to secure customer satisfaction and repeat business.
Negotiated contracts with clients and developed relationships with key personnel.
Developed strong rapport with customers and created positive impression of business.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Retention Customer Service Representative

Alorica

05.2017 - 05.2019

Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
Collaborated with team members to implement new strategies for improving overall customer retention.
Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Worked closely with other departments as needed to resolve complex customer issues efficiently.
Answered customer telephone calls promptly to avoid on-hold wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Summary

Overview

Work History

Teeth Whitening Specialist CEO

Non-invasive Body Sculpting Specialist CEO

Server/Head Bartender

Sales Representative

Retention Customer Service Representative

Education

No Degree - Master Aesthetician

Non-Invasive Body Sculpting License - Master Aesthetician

Cosmetic Teeth Whitening Specialist - Master Aesthetician

Skills

Affiliations

Certification

Languages

Timeline

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