Alyssa Miller
Perry,MI
Summary
Well-rounded Bartender Shift Manager known for high productivity and committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling tasks. Specialized skills include inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Charlie’s Bar and Grill
Perry, Michigan
06.2024 - Current
- Supervised serving staff while tending the bar.
- Managed inventory and ordered supplies to ensure adequate stock levels.
- Trained new bartenders on drink preparation and customer service standards.
- Handling customer requests and needs, while problem solving when issues arise.
- Built a loyal customer base by fostering a welcoming atmosphere and promoting positive interactions.
- Maintained cost and portion control.
- Strategically upselling premium liquors and promoting daily specials.
- Enforced health and safety regulations to ensure a safe work environment.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Recorded daily transactions, including cash register receipts and liquor inventories, to ensure financial accuracy and accountability.
- Supervised cleanliness of guest service areas before, during and after service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Costumer service manager
GPS Hospitality, Burger King
Perry, MI
09.2022 - 06.2024
- Managed daily operations and ensured smooth restaurant workflow.
- Trained and mentored staff on customer service best practices.
- Handled customer complaints and resolved issues promptly.
- Implemented new procedures to enhance service efficiency and effectiveness.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cleaning Crew Member
Corporate Cleaning Solutions
Perry, Michigan
06.2021 - 12.2022
- Maintained cleanliness of doctor’s offices according to established protocols.
- Operated cleaning equipment like vacuums and floor scrubbers effectively.
- Handled medical equipment and disposal of hazardous materials.
- Followed safety guidelines while handling cleaning chemicals and tools.
- Cleaned windows, door frames, and sills.
- Swept and mopped floors in public areas.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
- Stocked restrooms with paper products and soap dispensers.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Maintained janitorial closets in a clean, organized manner.
- Transported waste to designated disposal sites according to safety protocols.
Education
Perry Highschool
Perry, MISkills
- Detail-oriented
- Well rounded in inventory management
- Skilled in staff training and customer service
- Leverages leadership and communication abilities to foster team collaboration
- Organizations
- Time management
- Problem solving
- Health and safety compliance
- Multitasking efficiency
- Memory retention
- Engaging personality
- Cash and credit transactions
- Patience and tolerance
Timeline
Bartender Shift Manager
Charlie’s Bar and Grill
06.2024 - Current
Costumer service manager
GPS Hospitality, Burger King
09.2022 - 06.2024
Cleaning Crew Member
Corporate Cleaning Solutions
06.2021 - 12.2022
Perry Highschool