Samantha Wellar
Plymouth,IN
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Bartender Shift Manager
Twisted Tiki Pizzeria
Walkerton, Indiana
06.2022 - 04.2023
- Trained new bartenders on beverage preparation and customer service standards.
- Monitored inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Facilitated staff meetings to discuss menu changes and service improvements.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Bartender
Applebee’s Bar & Gril
Plymouth
06.2020 - 12.2022
- Maintained cleanliness and organization of the bar area during high-volume shifts.
- Assisted in training new bartenders on drink recipes and customer service standards.
- Engaged with customers to create a welcoming atmosphere and encourage repeat visits.
- Greeted customers and provided excellent customer servic
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Temporary Barn Manager / Owners Personal Assistant
Dancing Horse Farm
Lebanon, OH
12.2019 - 06.2020
- Managed daily operations and care for over fifty horses at the farm.
- Supervised staff in maintaining barn cleanliness and safety standards.
- Organized events and competitions to promote the farm's equestrian programs.
- Supervised feeding schedules according to individual requirements of each horse.
- Created a budget for purchasing additional supplies or equipment needed in the barn.
- Communicated effectively with owners regarding their horse's progress or medical needs.
Barn Manager
Meredith Manor International Equestrian Centre
Waverly, West Virginia
12.2018 - 12.2019
- Managed daily operations of equine facilities and barn maintenance.
- Developed feeding schedules and ensured proper nutrition for all horses.
- Supervised staff and coordinated training for new team members.
- Coordinated horse transportation for events and client appointments.
- Maintained health records and managed veterinary schedules for the horses.
- Collaborated with trainers to prepare horses for competitions and performances.
- Recorded daily grades and reported them to instructors.
Desk Assistant
Wellar’s Auto
Port Matilda, Pennsylvania
01.2014 - 11.2017
- Managed front desk operations and provided exceptional customer service.
- Coordinated communication between service technicians and customers for service updates.
- Maintained accurate records of customer interactions and service requests.
- Organized the reception area to ensure a welcoming environment for clients.
- Handled incoming calls, directing them to appropriate departments as needed.
- Supported administrative tasks, including filing documents and managing correspondence.
- Greeted guests warmly, providing positive first impression of company.
- Inputted data into spreadsheets for tracking purposes.
- Assisted with the organization of office supplies, equipment, and documents.
- Performed general administrative tasks such as photocopying, scanning, faxing.
- Maintained an organized filing system for important documents.
Education
Equine Training & Barn Management - Equine Science
Meredith Manor International Equestrian Centre
Waverly, WV 09.2018 - 12.2019
Bald Eagle Area High School
Milesburg, PASkills
- Inventory management
- Complaint resolution
- Effective communication
- Time management
- Customer engagement
- Attention to detail
- Service-oriented mindset
- Engaging personality
Timeline
Bartender Shift Manager
Twisted Tiki Pizzeria
06.2022 - 04.2023
Bartender
Applebee’s Bar & Gril
06.2020 - 12.2022
Temporary Barn Manager / Owners Personal Assistant
Dancing Horse Farm
12.2019 - 06.2020
Barn Manager
Meredith Manor International Equestrian Centre
12.2018 - 12.2019
Equine Training & Barn Management - Equine Science
Meredith Manor International Equestrian Centre
09.2018 - 12.2019
Desk Assistant
Wellar’s Auto
01.2014 - 11.2017
Bald Eagle Area High School