Kylie Hosier
Apple Valley,CA
Summary
Dynamic Bartender Shift Manager with a proven track record at Townsend Stillhouse and Grill, excelling in customer service and conflict resolution. Skilled in inventory management and employee coaching, I foster a positive atmosphere that enhances team performance and guest satisfaction. Recognized for upselling strategies that significantly boost sales.
Overview
18
18
years of professional experience
Work History
Bartender Shift Manager
Townsend Stillhouse and Grill
Apple Valley, CA
05.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
Apple Valley, CA
06.2007 - 02.2020
Made sure all customers were taken care of. Made sure all drinks for restaurant were made in timely matter. Kept track of cash drawer.
Education
None -
Victor Valley College
Victorville, CAPharmacy Technician -
Boston Reed College
Victorville, CA10.2010
HS Diploma -
Granite Hills High School
Apple Valley, CA06.2006
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Employee coaching
- Health and safety
- Promotions and events
- Beverage making
- Customer service
- Cash register operation
- Suggestive selling
- Outgoing personality
- Inventory
- Beverage preparation
- Engaging personality
- New hire training
- Performance improvement
- Menu memorization
- Customer service expertise
- Handling difficult customers
- Responsible alcohol service
- Service-oriented mindset
- Dining room management
- Hospitality service expertise
- Food running
- Changing beer kegs
- Payment processing
- Sales expertise
- Team training and development
- Clear and effective communication
- Preparing garnishes
- Complex Problem-solving
- Group reservations management
- Professional appearance
- Staff management
- Health codes compliance
- Food service
- ABC standards
- Salesmanship
- Classic cocktails
- Bar service preparation
- Bar restocking
- Safe service compliance
- Beer and wine recommendations
- Courteous
- Maintaining a clean bar
- Wine and liquor expertise
- Cash and credit transactions
- Outstanding customer service
- Hospitality and accommodation
- Recipe and menu memorization
- ABC regulations
- Point of sale systems
- Identification verification
- Anticipating guest needs
- Bar operations management
- Excellent judgment
- Reliable and responsible
- Problem-solving
- Team leadership
- Critical thinking
- Staff supervision
- Relationship building
- Back of house management
- Conflict resolution
- Inventory management
- Collaboration and teamwork
- POS terminal operation
- Employee supervision
- Scheduling
Timeline
Bartender Shift Manager
Townsend Stillhouse and Grill
05.2022 - Current
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
06.2007 - 02.2020
None -
Victor Valley College
Pharmacy Technician -
Boston Reed College
HS Diploma -
Granite Hills High School