Alyssa Miranda
Sacramento,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sutter Health
Roseville , CA
05.2022 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Pharmacy Technician
Walgreens
Citrus Heights, CA
02.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Patient Service Specialist/Medical Assistant
Concentra Urgent Care
Sacramento, CA
08.2019 - 04.2020
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Server
Jamies Cafe
Elk Grove, CA
11.2018 - 12.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server
P.F. Chang's Bistro
Sacramento, CA
07.2018 - 04.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Olive Garden Restaurant
Citrus Heights, CA
06.2017 - 10.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Shift Manager
Boston Market
Roseville, CA
11.2015 - 06.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA06.2017
Skills
- PPE Guideline Compliance
- Team Player
- Organization and Prioritization
- Effective Working Relationships
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Patient-focused care
- Patient Management
- Complex Problem-Solving
Certification
- CPhT - Certified Pharmacy Technician
- Medical Assistant (MA)
Timeline
Medical Assistant
Sutter Health
05.2022 - Current
Pharmacy Technician
Walgreens
02.2021 - 05.2022
Patient Service Specialist/Medical Assistant
Concentra Urgent Care
08.2019 - 04.2020
Server
Jamies Cafe
11.2018 - 12.2019
Server
P.F. Chang's Bistro
07.2018 - 04.2019
Server
Olive Garden Restaurant
06.2017 - 10.2018
Shift Manager
Boston Market
11.2015 - 06.2017
High School Diploma -
Casa Roble Fundamental High School