Jordan Watkins
Hendersonville,NC
Summary
Dedicated Medical Assistant with extensive experience in direct patient care and medical office management, ensuring the highest levels of patient satisfaction. Proven ability to comply with regulatory standards while fostering strong patient relationships through exceptional communication and interpersonal skills. Expertise in streamlining administrative processes to enhance efficiency and support quality healthcare delivery.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Pardee Urological Associates
Hendersonville, NC
09.2024 - Current
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
Certified Medical Assistant
Southeastern Sports Medicine
Hendersonville, NC
08.2023 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Addressed patient inquiries and concerns.
- Verified patient information and recorded medical history.
- Supported physicians in minor procedures such as bracing, casting, and suture removal.
- Gathered comprehensive patient information including medications and allergies.
- Prepared medications for physician-administered treatments.
Waitress
Cracker Barrell
Arden, NC
06.2022 - 08.2023
- Welcomed more than 70 new guests.
- Ensured precise transactions during payment handling.
- Maintained supply levels in serving areas before, during, and after work periods.
- Recommended additional menu items to boost sales.
- Responded swiftly to complaints, ensuring improved client satisfaction.
- Maintained cleanliness of workspace for customer safety.
- Prepared dining areas for incoming shifts.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Integrated taxes into final billing via POS system.
- Cleared tables for rapid turnover.
- Trained new employees.
Waitress
Pack's Tavern
Asheville, NC
03.2019 - 06.2022
- Welcomed more than 70 new guests.
- Ensured precise transactions during payment handling.
- Maintained supply levels in serving areas before, during, and after work periods.
- Recommended additional menu items to boost sales.
- Responded swiftly to complaints, ensuring improved client satisfaction.
- Maintained cleanliness of workspace for customer safety.
- Prepared dining areas for incoming shifts.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Integrated taxes into final billing via POS system.
- Cleared tables for rapid turnover.
- Trained new employees.
Waitress
Applebee's Neighborhood Grill & Bar
Wesley Chapel, FL
09.2018 - 12.2018
Medical Assistant
Suncoast Urology
Hudson, FL
05.2018 - 09.2018
Waitress
Applebee's Neighborhood Grill & Bar
Wesley Chapel, FL
02.2017 - 05.2018
Medical Assistant
New Tampa Urology
Tampa , FL
05.2015 - 02.2017
- Executed preliminary health assessments for precise data entry into patient summaries.
- Engaged with patients to identify chief complaints and measure vital signs.
- Arranged charts, documents, supplies to enhance team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Urodynamic testing.
- Kept detailed records of inventory, vaccinations and production expirations.
- Assessed, documented, and monitored vital signs for patients within outpatient settings (vitals, bladder scans, cystoscopies, insertion and removal of Foley catheters, tubes, bladder cancer treatments such as BCG, interferon, DMSO injections, blood draws, and suture removal).
Education
Certification: Medical Assisting -
Blue Ridge Community College
Flat Rock06-2023
Associate of Science - Nursing
South College - Asheville
Asheville, NC06-2021
Some College (No Degree) - Nursing
South College - Ashville
Asheville, NCSkills
- CPR/First Aid Certification
- OSHA guidelines
- HIPAA compliance
- Obtaining vital signs
- EKG
- Invasive procedures (foleys, cystoscopies, suprapubic tubes, bladder cancer treatments, injections, urodynamics, biopsies)
- Medical terminology
- Medical records
- Patient charting
- Patient education
- Specimen collection
- Venipuncture
- Customer service and rapport
- Staff training
- PPE guideline compliance
References
References available upon request.
Timeline
Certified Medical Assistant
Pardee Urological Associates
09.2024 - Current
Certified Medical Assistant
Southeastern Sports Medicine
08.2023 - 09.2024
Waitress
Cracker Barrell
06.2022 - 08.2023
Waitress
Pack's Tavern
03.2019 - 06.2022
Waitress
Applebee's Neighborhood Grill & Bar
09.2018 - 12.2018
Medical Assistant
Suncoast Urology
05.2018 - 09.2018
Waitress
Applebee's Neighborhood Grill & Bar
02.2017 - 05.2018
Medical Assistant
New Tampa Urology
05.2015 - 02.2017
Certification: Medical Assisting -
Blue Ridge Community College
Associate of Science - Nursing
South College - Asheville
Some College (No Degree) - Nursing
South College - Ashville
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