Alyssa Miranda
Glendora,CA
Summary
Customer service professional with several years of experience in hospitality and front desk operations. Proven ability to manage appointments, assist clients, handle administrative tasks, and maintain organized workflows while providing exceptional service. Seeking opportunities to leverage strong communication, organizational, and problem-solving skills in a professional environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Bonne Vie Hair Salon
Glendora, CA
10.2025 - Current
- Managed front desk operations, including client check-in/check-out, appointment scheduling, and phone inquiries.
- Provided exceptional customer service by assisting clients, answering questions, and resolving concerns professionally.
- Coordinated communication between clients and stylists to ensure efficient daily salon operations.
- Maintained appointment records, client information, and scheduling updates while supporting administrative tasks.
- Assisted with salon upkeep through laundry, restocking supplies, cleaning, beverage preparation, and other support duties.
Barista
Starbucks
Santa Barbara, CA
10.2023 - 05.2025
- Created handcrafted beverages and food items according to company standards.
- Provided excellent customer service by anticipating needs and resolving issues promptly.
- Worked collaboratively with team members to maintain smooth store operations.
- Supported training of new partners in store procedures and customer engagement.
- Ensured adherence to health, safety, and sanitation guidelines.
Crew Member
Auntie Anne's
Arcadia, CA
02.2023 - 11.2023
- Prepared and served fresh pretzel products while maintaining quality standards.
- Delivered friendly and efficient customer service in a fast-paced environment.
- Handled cash and operated POS system accurately.
- Maintained cleanliness and followed food safety procedures.
- Assisted with restocking, inventory, and closing duties.
Barista/Sales/Customer Service
Coffee Bean & Tea Leaf
Arcadia, CA
05.2021 - 02.2023
- Provided optimal customer service; answered customer questions and resolved complaints.
- Prepared, sold, and served products in a courteous and friendly manner.
- Answered telephone inquiries professionally.
- Weighed, ground, and packed coffee orders.
- Educated customers on products and services.
- Followed company recipes, procedures, and safety protocols.
Education
Associate of Science - Sociology and Psychology
University of California, Santa Barbara
Asynchronous Economics, Statistics, Psychology
Pasadena City College
06-2023
High School Diploma - undefined
Ramona Convent Secondary School
01-2021
Skills
- Effective communication
- Exceptional customer service
- Hospitality and accommodation
- Team collaboration
- Attention to detail
- Conflict resolution
Timeline
Receptionist
Bonne Vie Hair Salon
10.2025 - Current
Barista
Starbucks
10.2023 - 05.2025
Crew Member
Auntie Anne's
02.2023 - 11.2023
Barista/Sales/Customer Service
Coffee Bean & Tea Leaf
05.2021 - 02.2023
Economics, Statistics, Psychology
Pasadena City College
High School Diploma - undefined
Ramona Convent Secondary School
Associate of Science - Sociology and Psychology
University of California, Santa Barbara