Alyssa Monaghan
Office Manager
Hope,Arkansas
Summary
Well-qualified Office Manager with proven success in improving operations and productivity & correcting discrepancies in both Accounting and Human Resources operations with professionalism. Committed to building & maintaining lasting relationships with key decision makers, vendors, customers and team members to further company goals - ready to leverage training and experience to take on new professional challenges and various environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Industrial Medicine Clinic Manager
Ark-La-Tex Health Center
Texarkana, AR
06.2019 - 04.2022
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $350k annual budget.
- Respected deadlines and made every effort to meet them, even when challenges or roadblocks arose, by taking on extra workload to fit business needs.
- Successfully negotiated client contract renewals & created physician referral pipelines to accomplish increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented best practice standards for billing and both patient and company account reconciliation, resulting in substantial reduction of accounts receivable delays & accounts payable debts.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records, to adhere to state and federal standards.
- Produced monthly financial reports like income statements, profit & loss reports, balance sheets and cash flow statements for presentation to board of directors
- Completed annual financial reports, both AP and AR, with my improvement practices before and after being in place.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Completed daily cash functions such as account tracking, accrued expenses, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
Human Resources Manager
MM Metalworx
Fouke, AR
02.2017 - 06.2019
- Monitored and resolved employee claims involving performance-based and harassment incidents, as well as confidential and complex employee issues that affected management and business decisions.
- Implemented performance review with planning, coaching, and motivational strategies to elevate team results.
- Motivated employees through special events, incentive programs and constructive feedback.
- Devised hiring, qualification, and recruitment policies for 15-employee company.
- Organized and led staff orientation programs and training to promote collaboration, compliance, and knowledge on various policies, such as: teamwork, motivational strategies, drug abuse and prevention programs, duties and expectations, and any industry regulations.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history, and other qualifications.
Accounts Manager
South Arkansas Truck Repair
Hope, AR
01.2014 - 06.2017
- Assessed and produced reports outlining financial data such as account reconciliations and expansion plans with presented costs to assist management with making changes, strategic plans and operational decisions.
- Mitigated accounting risks through identification and improvement of process inefficiencies, thus protecting company assets.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Managed book of logistics & transportation business worth $300k across 50 accounts.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Identified and capitalized on community business opportunities with effective networking.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT05.2023
Skills
- Personnel Utilization Improvement
- Design Standard & Systems Efficiency Evaluation and Development
- Quality Control Procedures
- Office Administration, Software, and Bookkeeping
- Workload Delegation, Tracking, and Improvement
- Hiring Trends and Analysis
- CRM Software
- Reliability & Discretion
- Contract Development and Management
Certification
- Certified Accounting Program Professional - Freshbooks Accounting Software
Timeline
Industrial Medicine Clinic Manager
Ark-La-Tex Health Center
06.2019 - 04.2022
Human Resources Manager
MM Metalworx
02.2017 - 06.2019
Accounts Manager
South Arkansas Truck Repair
01.2014 - 06.2017
Bachelor of Science - Business Administration And Management
Western Governors University
- Certified Accounting Program Professional - Freshbooks Accounting Software
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