Alyssa Moore
Burleson,TX
Summary
Program coordination and communications professional with experience supporting community programs, managing multi-step workflows, and delivering high-quality customer and stakeholder engagement. Strong background in outreach, relationship-building, curriculum support, and cross-department communication. Known for clear communication, organized project execution, and a client-centered approach.
Overview
8
8
years of professional experience
Work History
Verifications Specialist
Inform Data
11.2024 - 12.2025
- Conducted outbound calls to employers, schools, and references to collect accurate background information.
- Updated verification statuses in real time using CRM and tracking software.
- Managed multiple cases simultaneously while maintaining high accuracy and quality scores.
- Managed over 50 customer calls per day and increased our sales by 5%.
Program Coordinator
STEAM Kids Education
03.2024 - 10.2024
- Designed and implemented a Career & Technical Education (CTE) curriculum aligned with Texas state standards and regional workforce needs.
- Built strategic partnerships with industry leaders, local businesses, and higher education institutions to expand student opportunities and strengthen community engagement.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Community Engagement Coordinator
NAMI North Texas
09.2022 - 10.2024
- Advocated for mental health accessibility by representing NAMI at community events and stakeholder meetings.
- Increased program participation by 25% and volunteer recruitment by 10% through strategic engagement.
- Strengthened partnerships and coordinated communication across four counties to expand organizational reach.
- Established new partnerships with local businesses, schools, and nonprofits to further expand community engagement efforts.
Communications & Engagement Intern
Central Health
08.2021 - 05.2022
- Supported targeted health outreach campaigns to improve public awareness and access.
- Produced press releases, newsletters, and digital content to enhance organizational visibility.
- Assisted in event planning and streamlined communication between departments and the public.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Program Development Intern
Dawn of Hope Inc.
08.2021 - 05.2022
- Monitored budgets and expenditures to ensure financial compliance.
- Designed program improvement plans, increasing efficiency and engagement by 15%.
- Improved program efficiency by streamlining processes and implementing time-saving strategies.
Policy Intern
Office of Police Oversight
01.2020 - 05.2021
- Researched policing policies and prepared analysis for reform recommendations.
- Delivered solution-oriented presentations to community groups to foster transparency.
- Assisted with policy review and documentation for oversight initiatives.
- Increased public awareness about targeted issues through active participation in outreach programs and educational events.
File Clerk & Office Assistant
Thomas J. Henry Law
01.2018 - 12.2019
- Organized and maintained case files for 50+ clients, improving workflow efficiency.
- Streamlined document processes for a team of seven attorneys.
- Supported daily office operations to ensure timely case management.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Education
MBA - Clinical Psychology
Grand Canyon University
Phoenix, AZ05-2029
Bachelor of Science - Political Science, Pre-Law Concentration
Huston-Tillotson University
Austin, TX05-2022
Skills
- Program Coordination & Support
- Customer Service & Client Relations
- Community Outreach & Engagement
- Communication Strategy
- Public Speaking & Presentation
- CRM & Case Tracking Systems
- Cross-Functional Collaboration
- Curriculum & Program Development
- Problem-Solving & Conflict Resolution
- Customer service
Timeline
Verifications Specialist
Inform Data
11.2024 - 12.2025
Program Coordinator
STEAM Kids Education
03.2024 - 10.2024
Community Engagement Coordinator
NAMI North Texas
09.2022 - 10.2024
Communications & Engagement Intern
Central Health
08.2021 - 05.2022
Program Development Intern
Dawn of Hope Inc.
08.2021 - 05.2022
Policy Intern
Office of Police Oversight
01.2020 - 05.2021
File Clerk & Office Assistant
Thomas J. Henry Law
01.2018 - 12.2019
MBA - Clinical Psychology
Grand Canyon University
Bachelor of Science - Political Science, Pre-Law Concentration
Huston-Tillotson University