Alyssa Moore
Workforce Solutions Tarrent
Burleson
1
Certification
9
years of professional experience
Program coordination and communications professional with experience supporting community programs, managing multi-step workflows, and delivering high-quality customer and stakeholder engagement. Strong background in outreach, relationship-building, curriculum support, and cross-department communication. Known for clear communication, organized project execution, and a client-centered approach.
Work History
Program Support Specialist (Temp)
5 Months- Streamlined data entry processes, improving accuracy and efficiency in participant tracking systems.
- Created documents, reports, and spreadsheets detailing program information.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
Verifications Specialist
1 Year 1 Month- Conducted outbound calls to employers, schools, and references to verify background information and ensure accuracy.
- Updated verification statuses in real time using CRM and tracking software.
- Managed multiple cases simultaneously, achieving high accuracy and quality scores in verification processes.
- Handled over 50 customer calls per day, directly contributing to a 5% increase in sales.
Program Coordinator
7 Months- Developed and implemented Career & Technical Education (CTE) curriculum that met Texas state standards and addressed regional workforce needs.
- Designed and implemented a Career & Technical Education (CTE) curriculum aligned with Texas state standards and regional workforce needs.
- Coordinated events and workshops to actively engage participants, improving their learning experience within program framework.
Community Engagement Coordinator
2 Years 1 Month- Advocated for mental health accessibility by representing NAMI at community events and stakeholder meetings, fostering community awareness and support.
- Increased program participation by 25% and volunteer recruitment by 10% through strategic engagement.
- Strengthened partnerships and coordinated communication across four counties to expand organizational reach.
- Established partnerships with local businesses, schools, and nonprofits, enhancing collaboration and expanding community engagement initiatives.
Communications & Engagement Intern
9 Months- Supported targeted health outreach campaigns, increasing public awareness and access to health resources.
- Produced press releases, newsletters, and digital content to enhance organizational visibility.
- Assisted in event planning, enhancing communication between departments and the public for smoother coordination.
- Prepared comprehensive reports summarizing data analysis findings, guiding key decision-makers in identifying important trends and patterns.
Program Development Intern
9 Months- Designed program improvement plans, increasing efficiency and engagement by 15%.
- Improved program efficiency by streamlining processes and implementing time-saving strategies.
- Monitored budgets and expenditures to ensure financial compliance.
Policy Intern
1 Year 4 Months- Researched policing policies and analyzed findings to develop actionable reform recommendations.
- Assisted with policy review and documented oversight initiatives to ensure compliance and effectiveness.
- Delivered solution-oriented presentations to community groups to foster transparency.
- Raised public awareness of targeted issues by actively participating in outreach programs and educational events.
File Clerk & Office Assistant
1 Year 11 Months- Organized and maintained case files for 50+ clients, enhancing overall workflow.
- Streamlined document processes for seven attorneys, facilitating smoother operations.
- Supported daily office operations to ensure timely management of case files.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Education
MBA - Clinical Psychology
Bachelor of Science - Political Science, Pre-Law Concentration
- Propel Innovative Student Scholarship Recipient
Skills
Program Coordination & Support
Customer Service & Client Relations
Community Outreach & Engagement
Communication Strategy
Public Speaking & Presentation
CRM & Case Tracking Systems
Cross-Functional Collaboration
Curriculum & Program Development
Problem-Solving & Conflict Resolution
Customer support
Client management
File management
Certification
- CNM Volunteer Management Training - October 2024
Timeline
Program Support Specialist (Temp)
Workforce Solutions Tarrent
03.2026 - 08.2026Read More
Verifications Specialist
Inform Data
11.2024 - 12.2025Read More
Program Coordinator
STEAM Kids Education
03.2024 - 10.2024Read More
Community Engagement Coordinator
NAMI North Texas
09.2022 - 10.2024Read More
Communications & Engagement Intern
Central Health
08.2021 - 05.2022Read More
Program Development Intern
Dawn of Hope Inc.
08.2021 - 05.2022Read More
Policy Intern
Office of Police Oversight
01.2020 - 05.2021Read More
File Clerk & Office Assistant
Thomas J. Henry Law
01.2018 - 12.2019Read More
Huston-Tillotson University
Bachelor of Science from Political Science, Pre-Law Concentration
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Grand Canyon University
MBA from Clinical Psychology
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