Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Ortega

Mission,TX

Summary

Higher education professional with experience coordinating student-centered programs, managing documentation systems, and supporting academic initiatives. Skilled in tracking progress, organizing program activities, and collaborating with faculty and staff to ensure effective program implementation. Strong background in student support, data tracking, and high-volume communication. Committed to improving outcomes through organized, proactive, and relationship-driven support.

Diligent Finance Counselor I with solid background in supporting diverse classrooms and fostering inclusive learning environments. Proven ability to assist in developing and implementing individualized education plans, enhancing student engagement, and promoting positive classroom atmosphere. Demonstrated effective communication skills and adaptability in dynamic educational settings.

Overview

12
12
years of professional experience

Work History

Inclusion Assistant

La Joya ISD
La Joya
01.2025 - Current
  • Assisted educators in implementing individualized education plans for diverse student needs.
  • Supported classroom management by fostering inclusive learning environments for all students.
  • Collaborated with teachers to adapt instructional materials for varied learning abilities.
  • Developed and maintained positive relationships with families to enhance student support systems.
  • Facilitated communication between educators, specialists, and parents regarding student achievements and challenges.

Counseling Assistant

La Joya ISD
01.2023 - 01.2025
  • Answered phone calls and messages for 5 counselors and 1 social worker, scheduling appointments, and handling student inquiries.
  • Collaborated with educators to create individualized support plans for at-risk students.
  • Assisted in crisis intervention strategies to support students in distress.
  • Relayed relevant patient care details to supervisory staff.

Instructional Assistant

La Joya ISD
01.2021 - 01.2023
  • Contributed to significant increase in student test scores by providing personalized tutoring sessions.
  • Assisted in creation of lesson plans, focusing on innovative teaching methods to enhance student comprehension.
  • Monitored student progress, identifying and addressing areas of concern to prevent academic setbacks.
  • Enhanced classroom efficiency, organizing materials and resources for optimal use.

Service Agent

Spikes Ford
01.2019 - 01.2021
  • Managed high-volume communication (90+ daily calls), providing clear guidance and issue resolution
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
  • Analyzed customer feedback data to identify trends, driving strategic decisions that enhanced overall service offerings.

Sales Representative

T-Mobile
01.2018 - 01.2019
  • Executed sales strategies, consistently achieving or exceeding monthly sales targets.
  • Collaborated with team members to develop effective promotional campaigns and increase sales volume.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Assistant Manager

Kumori
01.2016 - 01.2018
  • Led team in achieving operational excellence through streamlined processes and enhanced service delivery.
  • Implemented inventory management systems, reducing discrepancies and improving stock accuracy.
  • Managed scheduling and resource allocation to optimize workforce efficiency during peak periods.

Call Agent

UTRGV Call Center
01.2015 - 01.2016
  • Managed inbound and outbound calls to ensure exceptional customer service experiences.
  • Documented call interactions accurately in CRM system for record-keeping and follow-up.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Education

Bachelor of Science - Biology, Minor in Business Management

University of Texas Rio Grande Valley
Edinburg, TX
01.2021

Associate of Interdisciplinary Studies - undefined

South Texas College
McAllen, TX
01.2015

Skills

  • Program coordination & support
  • Documentation & data tracking
  • Student Progress Monitoring
  • Academic support & intervention follow-up
  • Report preparation & administrative support
  • High-volume communication (phone, email, in-person)
  • Collaboration with faculty, staff, and stakeholders
  • Workshop facilitation & presentations
  • Organizational & time management skills
  • Microsoft Office (Word, Excel, Outlook)

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Inclusion Assistant

La Joya ISD
01.2025 - Current

Counseling Assistant

La Joya ISD
01.2023 - 01.2025

Instructional Assistant

La Joya ISD
01.2021 - 01.2023

Service Agent

Spikes Ford
01.2019 - 01.2021

Sales Representative

T-Mobile
01.2018 - 01.2019

Assistant Manager

Kumori
01.2016 - 01.2018

Call Agent

UTRGV Call Center
01.2015 - 01.2016

Associate of Interdisciplinary Studies - undefined

South Texas College

Bachelor of Science - Biology, Minor in Business Management

University of Texas Rio Grande Valley