Alyssa Morales
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin
05.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Data Entry Clerk
Peruvian Import Company
06.2023 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Mahwah High School
Mahwah, NJ06.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Active listener
- Cash Register Operation
- Excellent memory
- Menu Memorization
- Hospitality service expertise
- Customer Service
- Teamwork and Collaboration
Cheerleading
-participated in All Star Cheerleading (2014-2024)
-won many grand titles
-accomplished a undefeated season
-competed at ESPN Worldwide Of Sports at The Summit (Orlando, Florida)
-experience up to level 6
-Volunteer coaching position (Mahwah Cheerleading2024)
Timeline
Data Entry Clerk
Peruvian Import Company
06.2023 - 09.2023
Barista
Dunkin
05.2022 - Current
High School Diploma -
Mahwah High School