Alyssa Munday
Chunchula,AL
Summary
Driven professional with extensive experience in customer service and business sales. Demonstrated ability to resolve conflicts and improve customer satisfaction, leveraging skills in claims investigation and empathetic customer interactions. Achieved notable enhancements in service standards and operational efficiency, underscoring a commitment to excellence and results. Constantly ready to improve and learn more to gain more experience in knowledge in whatever area I am working in.
Overview
2
2
years of professional experience
Work History
B2B Sales Representative
Williams-Sonoma
Remote, Spanish Fort, AL
12.2023 - Current
- Provided technical advice on products or services to customers.
- Negotiated contracts with clients to ensure maximum profitability.
- Managed accounts receivable for existing customers by following up on payments due.
- Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
- Negotiated contracts, pricing and payment terms with customers.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Maintained accurate records of all sales leads, opportunities, and client interactions in the CRM system.
- Provided ongoing training and support for team members on topics related to B2B sales processes.
- Maintained customer records to document communications and sales activity.
- Investigated through customer claims for damages to products and property.
- Reconciliation of charges, payment owed, payment due and invoice history.
- Processed large orders for company gifting during peak holiday seasons.
- Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
Training Assistant
Williams-Sonoma
Remote - Spanish Fort, AL
08.2023 - 12.2023
- Provided feedback on instructor performance during classes.
- Compiled data from surveys to measure effectiveness of courses.
- Evaluated existing curricula regularly to ensure accuracy and relevance.
- Maintained detailed records of attendance at each session.
- Monitored student progress throughout courses.
- Provided technical support to instructors and students during classes.
- Conducted individual and group training sessions for staff members.
- Organized and maintained course material files, documents, and records.
- Created and distributed instructional materials to support training sessions.
- Recruited training program participants.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Customer Care Representative
Williams-Sonoma
Remote - Spanish Fort, AL
10.2022 - 08.2023
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Provided training support for new hires related to customer service processes and procedures.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Built sustainable relationships of trust through open communication with customers.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts - Studio Art
University of Hawaii At Manoa
Honolulu, HI12-2022
Skills
- Custom order management
- Database Research
- Data Entry
- Microsoft and Excel
- Appointment Scheduling
- Reconciliation
- Payment Processing
- Customer Service
- First Call resolution
- CRM Software
- Inbound/Outbound Customer Service
- Documentation And Reporting
- Problem Resolution
- Customer Relationship Management
- Conflict Mediation
- Complaint Handling
- Research abilities
- Detailed report writing
- Data review
- Claims Investigation/Evaluation
- Claims Processing
- Ability to Multi-task
- Time Management
Timeline
B2B Sales Representative
Williams-Sonoma
12.2023 - Current
Training Assistant
Williams-Sonoma
08.2023 - 12.2023
Customer Care Representative
Williams-Sonoma
10.2022 - 08.2023
Bachelor of Arts - Studio Art
University of Hawaii At Manoa