Human Resource Admin
Open To Work
Alyssa Myles
CNHI INC.
Montgomery,AL
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Human Resource AdministratorSenior Customer Service Supervisor
Work Type
Full TimePart TimeSeasonal WorkContract Work
Location Preference
Remote
Important To Me
Flexible work hoursWork from home option4-day work week
12
years of professional experience
Detail-oriented administrative professional with a strong background in human resources, customer service, and office coordination. Expertise in managing high-volume communications, maintaining accurate records, and supporting daily operations in dynamic environments. Proficient in handling sensitive information confidentially, resolving concerns professionally, and fostering positive relationships with staff, parents, and the public. Highly organized and dependable, with a consistent commitment to achieving excellence in all tasks.
Work History
2 Years 5 Months
08.2022 - 01.2025
2 Years 5 Months
Human Resource Administrator
CNHI INC. | Montgomery, AL
08.2022 - 01.2025
- Began career with CNHI, Inc. supporting HR and administrative operations; quickly became a trusted resource for handling employee records, customer concerns, and multi-location coordination.
- Served as a key liaison between multiple local hubs, addressing employee concerns, operational issues, and customer complaints while ensuring timely and effective resolution
- Managed high-volume inbound communications related to delivery issues, service disruptions, and subscription requests with a strong focus on customer satisfaction
- Maintained compliance and accuracy of employee records by processing Motor Vehicle Reports (MVRs) on both a daily and annual basis
- Executed HRIS updates including compensation changes, employee transfers, position updates, and personal information modifications
- Oversaw office administration functions, including procurement of supplies and maintaining an organized, fully stocked work environment
- Assisted in planning and coordinating employee engagement initiatives, including office events and team-building activities
9 Years 3 Months
05.2013 - 08.2022
9 Years 3 Months
Senior Customer Service Supervisor
ASK Telemarketing | Montgomery, AL
05.2013 - 08.2022
- Began journey with ASK as a temporary worker en route to being retained as a full-time employee; and was subsequently promoted to Sr. Lead with responsibility over multiple departments, including Customer Service.
- Maintained accountability for managing the Customer Service Department, which is comprised of a high-performing team of 20 agents & staff.
- Guided and directed major campaigns with a range of clients, such as the Alabama Department of Labor; and currently working closely with Cochlear Americas, a large global provider of hearing devices.
- Empowered new hires and seasoned agents alike by creating bespoke training programs to enhance productivity; and trained and mentored agents while supplying constructive feedback and encouragement.
- Facilitated the onboarding process while working hard to acclimate new hires to company processes & standards.
Education
Bachelor of Arts - Human Resources Management
Faulkner University | Montgomery, AL
Skills
Customer service operations
Client support
Recruitment and onboarding
Office administration
LOA
FMLA
& Bereavement
Cross-Functional Team Leadership
Timeline
Human Resource Administrator
CNHI INC.
08.2022 - 01.2025Read more
Senior Customer Service Supervisor
ASK Telemarketing
05.2013 - 08.2022Read more
Faulkner University - Bachelor of Arts, Human Resources Management
Read more