Alyssa Neighbors
Louisville,KY
Summary
Dynamic entrepreneur and former Customer Service Representative at Zeppas Landscape & Design, adept in business management and customer relations. Excelled in launching and growing a self-owned business, significantly enhancing service quality and implementing effective marketing strategies. Skilled in digital transformation and verbal communication, consistently achieving operational excellence and product branding.
Overview
6
6
years of professional experience
Work History
Owner
Self-employeed
Louisville, KY
02.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Developed and implemented marketing strategies to increase sales.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Processed payments, calculated taxes, and prepared invoices for customers.
Customer Service Representative
Zeppas Landscape & Design
Louisville, KY
01.2019 - 01.2020
- Implemented innovative methods for streamlining the customer service process.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2013
Skills
- Product branding
- Social media control
- Verbal and written communication
- Business launch
- Small business operations
- Business administration
- Business management
- Customer relations
- Staff hiring
- Service quality assurance
- Digital transformation
- Design coordination
- Business marketing
Timeline
Owner
Self-employeed
02.2020 - Current
Customer Service Representative
Zeppas Landscape & Design
01.2019 - 01.2020
High School Diploma -
Jeffersonville High School