Alyssa Neyland
Chicago,IL
Summary
Dynamic, relationship-driven sales professional with a strong foundation in client experience, jewelry manufacturing, and operational coordination across industries. Efficient in processing sales orders and securing payments through both in-person interactions and digital platforms. Skilled in building lasting partnerships with wholesale and retail clients through trust, personalized service, and clear communication. Experienced in managing inventory systems, maintaining stock accuracy, and ensuring seamless order fulfillment. A personable and professional brand representative, dedicated to fostering positive client experiences while consistently reflecting the company’s values and identity.
Overview
7
7
years of professional experience
Work History
Repair Coordinator & Sales Associate
Lyon & Healy Harps
Chicago, IL
09.2024 - Current
- Manage and supervise daily repair operations to ensure efficiency and quality standards are met.
- Respond to customer inquiries regarding harp repairs and sales via phone and email, providing accurate information and exceptional service.
- Monitor the progress of harp repairs and services, providing timely updates to customers.
- Greet and assist showroom customers in selecting harps suited to their needs, skill level, and budget.
- Build and maintain strong relationships with harp dealers, retail customers, and educational institutions.
- Negotiate dealer pricing, volume discounts, and promotional offers within company guidelines.
- Process harp sales transactions, provide financing options, and ensure orders are fulfilled.
Project Coordinator, Custom Jewelry
Casting House
Chicago, IL
06.2022 - 09.2024
- Oversee custom fine jewelry production for B2B wholesale clients, from the initial design vision through final polishing, acting as a key liaison between clients and the production team.
- Source diamonds and gemstones exclusively from members of the Responsible Jewellery Council, based on client needs, applying gemological knowledge to support selections.
- Communicate detailed design specifications to CAD designers, using knowledge of jewelry terminology, anatomy, and production tolerances.
- Utilize a working knowledge of CAD software, including Rhino3D and MatrixGold, to assist with client design queries and ensure accurate renderings.
- Prepare order quotations using current metal prices and production costs, including sourced gemstones and findings.
- Perform quality control checks to ensure finished pieces meet craftsmanship standards.
- Track project timelines and compile daily reports to maintain on-time deliveries.
Operations Manager, Guest Services
Xtreme Xperience
Chicago, IL
10.2021 - 06.2022
- Provide hands-on leadership and operational support to salaried staff and independent contractors during high-volume, fast-paced supercar driving events.
- Travel biweekly to racetracks nationwide to oversee front-of-house operations, including setup, check-in, sales, and teardown.
- Analyze weekly capacity reports to ensure operational efficiency and event readiness.
- Coordinate staffing for large-scale events, both in-house employees and independent contractors.
- Manage guest service tools and platforms, including RingCentral, Zendesk, and SMS systems, for efficient communication and event scheduling.
- Resolve customer issues with a solutions-oriented approach that supports both business and client needs.
- Proactively communicate event updates to customers, including changes to scheduling or logistics, to maintain transparency and trust.
- Develop and maintain SOPs, and training resources, to improve team performance and consistency.
- Recruit, train, and manage the Guest Services team, driving performance and engagement.
Guest Service Supervisor
Jerome's Furniture
San Diego, CA
08.2018 - 06.2021
- Manage high-volume inbound calls and emails, providing prompt, knowledgeable support on products, services, and policies.
- Resolve complex customer concerns with professionalism, reducing the need for escalation, and ensuring satisfaction.
- Mentor new team members in customer service, money handling, and organizational best practices to boost performance.
- Accurately prepare and reconcile cash deposits of up to $20,000, adhering to financial procedures with zero discrepancies.
- Build strong relationships with peers and leadership to align on sales, service, and operational goals.
- Collaborate with management to share insights on customer behavior, product feedback, and promotions.
- Train new office staff on sales, service standards, and daily operations to ensure team consistency and success.
Education
Some College (No Degree) - 2018 - 2020
San Diego Miramar College
San Diego, CASome College (No Degree) - 2017
Triton College
River Grove, ILHigh School Diploma -
Oak Park & River Forest High School
Oak Park, IL2016
Skills
- Gemstone Identification
- Jewelry Design Principles
- CAD Software
- Fine Jewelry Production
- Shopify Website Design
- Social Media Graphics
- Effective Communication
- Customer Experience Enhancement
- Multi-Project Coordination
- Emotional Intelligence
- CRM Systems
- Team Leadership
- Strategic Planning & Execution
- Workflow Optimization
- Conflict Resolution
References
Michelle Mann (Manager, former) - Mmann@castinghouse.com
Natasha Stone (CAD Manager, former) - Nstone@castinghouse.com
Francisco Saldana (Manager, former) - Francisco.Saldana@jeromes.com
Nicole Gutierrez (Creative Arts Employer, current) - Nk@nkgutierrez.com
Timeline
Repair Coordinator & Sales Associate
Lyon & Healy Harps
09.2024 - Current
Project Coordinator, Custom Jewelry
Casting House
06.2022 - 09.2024
Operations Manager, Guest Services
Xtreme Xperience
10.2021 - 06.2022
Guest Service Supervisor
Jerome's Furniture
08.2018 - 06.2021
Some College (No Degree) - 2018 - 2020
San Diego Miramar College
Some College (No Degree) - 2017
Triton College
High School Diploma -
Oak Park & River Forest High School