Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Agnelli

Old Saybrook ,Connecticut

Summary

Driven professional with a proven track record at Anderson Jewelry , enhancing customer satisfaction through custom jewelry creation and adept problem-solving. Excelled in high-pressure environments at 745 Osteria, demonstrating exceptional teamwork and multitasking abilities. .

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Anderson Jewelers
12.2019 - Current
  • Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
  • Enhanced customer satisfaction by designing and crafting unique, high-quality jewelry pieces.
  • Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
  • Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
  • Resolved customer complaints promptly and professionally, preserving brand reputation and fostering loyalty among clients.
  • Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.

Host/Server

745 Osteria
06.2023 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

BBA - Marketing

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL
05.2026

Skills

  • Jewelry repair
  • Precious Metal Knowledge
  • Custom jewelry creation
  • Gemstone Identification
  • Teamwork and Collaboration
  • Time Management
  • Multitasking Abilities
  • Active Listening
  • Self Motivation
  • Professionalism

Timeline

Host/Server

745 Osteria
06.2023 - 08.2024

Retail Sales Associate

Anderson Jewelers
12.2019 - Current

BBA - Marketing

Palm Beach Atlantic University - West Palm Beach

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Olivia Agnelli