Alyssa Norman
Honky Tonk Party Express
Chicago,IL
1
Certification
10
years of professional experience
Hospitality and management professional with 8+ years of experience in bartending, serving, team leadership, and operations. Proven success in high-volume service environments, customer engagement, and staff coordination. Skilled in customer service, cash handling, and training, with a focus on efficiency, teamwork, and guest satisfaction.
Work History
Sales & Scheduling Manager
4 Years 1 Month- Lead front-of-house and bar operations, ensuring smooth service and team coordination.
- Managed scheduling for 70+ employees and conducted hiring and onboarding.
- Implemented marketing initiatives that boosted engagement and bookings.
- Provided hands-on support on the floor, including bartending and other operational responsibilities.
Bartender
6 Years 4 Months- Provided high-volume bartending service, maintaining accuracy and speed during peak hours.
- Handled cash transactions and engaged guests with tastings and product knowledge.
- Collaborated with team to streamline bar operations and enhance guest experience.
Supervisor
4 Years 2 Months- Supervised bartenders and servers, maintaining quality service and bar standards.
- Trained staff in customer service and upselling techniques.
- Oversaw cash handling and closing procedures.
Assistant Manager / Server
3 Years 2 Months- Managed front- and back-of-house teams, scheduling, and inventory control.
- Delivered excellent service and ensured adherence to food and safety standards.
- Earlier Experience: Assistant Manager, Zumiez Inc. | Sales Associate, Target — Asheville, NC
Education
Associate of Arts
Skills
Customer Service
Bartending
Mixology
Team Leadership
Cash Handling
Scheduling
Inventory
Management
Event Coordination
Staff Training
Certification
IL ABC Certified — Tennessee Alcohol Beverage Commission
Timeline
Sales & Scheduling Manager
Honky Tonk Party Express
07.2022 - CurrentRead More
Bartender
Ole Smoky Distillery
04.2019 - 08.2025Read More
Supervisor
White Duck Taco Shop
05.2018 - 07.2022Read More
Assistant Manager / Server
J&S Cafeteria
05.2016 - 07.2019Read More
Asheville-Buncombe Technical Community College
Associate of Arts
Read More