Danella Buchanan
Pompano Beach,FL
Summary
Administered sales processes and supported customer service operations, demonstrating strong organizational and administrative capabilities.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative/Scheduling Coordinator
Storm Tight Windows
2023.09 - Current
- Promote and sell hurricane-impact windows—identify and educate prospective customers; use tactics like cold-calling to make sales pitches to potential customers; schedule and confirm appointments with new customers; support existing customers with relevant information.
Bank Teller
Jamaica National (JN)
2020.01 - 2022.06
- Managed cash, checks, customer deposits and withdrawals; supervised other transactions (e.g., demand drafts, manager’s checks, fund transfers, and loan payments); maintained cash drawer daily by checking cash assigned, received, and disbursed; performed various administrative tasks (e.g., answered telephone and responded to email); processed changes in customers’ account details (e.g., address, phone number, and identity proof); sold banking products and services (including home loans); exchanged foreign currency as per existing international exchange rates; provided customers with information on interest rates and credit options; issued checkbooks, credit cards, and debit cards.
Assistant Teacher
Kiddies Learning and Nursery Center
2017.09 - 2018.07
- Supported supervision of preschool children; assisted with curriculum delivery each term.
Sales Manager / Customer Service Supervisor
Joval Investment
2013.05 - 2016.12
- Recruited, hired, and trained sales team/customer service representatives; set sales goals, compared performance to goals, and adjusted goals as necessary; assessed administrative processes and procedures, identified opportunities for improvement, and implemented required changes; developed individual quotas and assigned territories for team members; provided detailed and accurate sales forecasts; coached, mentored, and provided feedback to team members; fostered a competitive yet collaborative team environment; evaluated individual performance through informal observation and formal assessment.
Education
Associate degree - undefined
The Mico College
Kingston, JamaicaHigh school diploma - undefined
Convent of Mercy Academy (Alpha)
Kingston, Jamaica2009-01
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Issue resolution
- Data entry
- Relationship building
- Interpersonal communication
- Client relationship management
- CRM proficiency
- Order management
- Customer relationship building
- Rapport building
- Documentation and reporting
- Cold calling expertise
- Sales expertise
- Goal setting
- Relationship building and management
- Salesforce CRM
- Closing techniques
- B2B sales
- Sales closing
- FLUENT IN LANGUAGE
- Lead qualification
- Analytical thinking
Timeline
Inside Sales Representative/Scheduling Coordinator
Storm Tight Windows
2023.09 - Current
Bank Teller
Jamaica National (JN)
2020.01 - 2022.06
Assistant Teacher
Kiddies Learning and Nursery Center
2017.09 - 2018.07
Sales Manager / Customer Service Supervisor
Joval Investment
2013.05 - 2016.12
Associate degree - undefined
The Mico College
High school diploma - undefined
Convent of Mercy Academy (Alpha)