Alyssa Ocampo
Riverside,CA
Summary
Dynamic and dedicated Restaurant Hostess with proven expertise at Kalaveras in guest relations and reservation management. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Skilled in multitasking and event coordination, ensuring seamless service flow during peak hours while maintaining a clean and organized dining environment.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Kalaveras
Corona, CA
10.2025 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Restaurant Hostess
Spires Restaurant
Ontario, CA
01.2024 - 10.2025
- Greeted and welcomed guests, ensuring a positive first impression upon arrival.
- Managed reservation system, efficiently coordinating seating arrangements.
- Assisted in maintaining cleanliness and organization of dining area.
- Provided information on menu items, enhancing guest dining experience.
- Collaborated with servers to ensure smooth service flow during peak hours.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Supported team members during busy shifts, promoting a collaborative environment.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Developed familiarity with restaurant policies and procedures for effective service delivery.
Education
Bachelor of Science - Political Science
California Baptist University
Riverside, CASkills
- Guest relations
- Complete daily opening/closing procedure
- Customer service
- Conflict resolution
- Multitasking abilities
- Team collaboration
- Ability to communicate effectively with patrons
- Waitlist management
- Time management
- Event coordination
- Maintain focus at a high level for extended periods of time
- Telephone etiquette
- Active learning
- Cleanliness and hygiene
- Handling complaints
- Reservation handling
- Coordinating tasks
- Independent working
- Payment processing
- Judgment and decision making
Languages
Spanish
Limited Working
Timeline
Restaurant Hostess
Kalaveras
10.2025 - Current
Restaurant Hostess
Spires Restaurant
01.2024 - 10.2025
Bachelor of Science - Political Science
California Baptist University