Alyssa Ortega
Denver,CO
Summary
Experienced healthcare leader adept at training and leading successful teams focused on delivering exceptional service to all patients. Talented problem-solver with excellent clinical, scheduling and budget administration skills. Professional Call Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
VA Medical Center
Aurora, CO
12.2023 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
Sales Support Specialist
Advanced Circuits
Aurora
01.2022 - 10.2023
- Answering 10-20 inbound/outbound calls to assist customer-related issues and concerns
- Welcomed customers with friendly greeting and directed them to specific office for further support
- Served as principal support for vendors and communicated instructions.
Denver Public Schools / Discovery Link
Denver
08.2021 - 01.2022
- Worked cooperatively with other teachers and parents to help students reach learning objectives
- Kept students on-task with proactive behavior modification and communicated frequently with parents and faculty.
Comfort Dental
Denver
06.2019 - 05.2021
- Monitored and processed incoming and outgoing faxes, updated patient demographics, and managed appointment scheduling
- Coordinated prescription refills and participated in team meetings to manage patient care.
Education
High School Diploma -
North High School
Denver, CO05.2017
Skills
- English/Spanish
- Computer Skills: Microsoft Excel, Outlook, Microsoft Teams
- Problem solving
- People skills
- Customer Service
- Sales
- Communication
- Adaptable and Flexible
- Flexible Hours
- Positive Customer Engagement
- Patient Scheduling
- Patient Communication
Certification
CPR Certified
References
References upon request
Timeline
Advanced Medical Support Assistant
VA Medical Center
12.2023 - Current
Sales Support Specialist
Advanced Circuits
01.2022 - 10.2023
Denver Public Schools / Discovery Link
08.2021 - 01.2022
Comfort Dental
06.2019 - 05.2021
High School Diploma -
North High School